Desktop Analyst

Job Summary

Install, troubleshoot, secure, repair, implement, and manage hospital-wide computing resources such as PCs, notebooks, thin clients, tablets, smartphones, printers, copiers, fax machines and scanners. Develop, distribute and maintain desktop images and software packages. Resolve technical related issues via phone, e-mail, in person via trouble ticket system and respond to those issues according to department policies. Work directly with customers to solve any and all Information Technology issues. Work is governed by broad instructions, objectives, and policies. Provide excellent customer service at all times.

Required Qualifications

- Require an Associate's degree or equivalent from two (2) year college or technical school; or a high school diploma or equivalent and a minimum of three (3) years relevant experience and/or training; or equivalent combination of education and experience.

- Require ability to work any scheduled shift and to respond to on-call situations.

- Require current A+ certification (must have at time of hire) and one (1) IT Industry Recognized Certification, which must be obtained within six (6) months of hire/transfer date. A Bachelor's degree in relevant field may substitute for Industry Recognized Certification

Industry recognized Certifications: 

CompTIA:

• CompTIA Network+
• CompTIA Security+
• CompTIA Cybersecurity Analyst (CySA+)
• CompTIA Project+
• CompTIA Data+

Google:

• Google IT Support Professional Certificate
• Google Professional Cloud Architect

Microsoft:

• Microsoft 365 Certified: Fundamentals
• Microsoft Certified: Azure Administrator Associate
• Microsoft Azure Fundamentals
• Any Microsoft certification

Cisco:

• Cisco Certified Network Associate (CCNA)

(ISC)²:

• Certified Information Systems Security Professional (CISSP)
• Certified Information Systems Auditor (CISA)
• Certified Data Privacy Solutions Engineer (CDPSE) (Note: (ISC)² also offers the SSCP, not listed in your original query)

EC-Council:

• Certified Ethical Hacker (CEH)

AXELOS:

• ITIL Certifications

Amazon Web Services (AWS):

• Amazon Web Services (AWS) Certified Solutions Architect – Associate

Project Management Institute (PMI):

• Project Management Professional (PMP)

Preferred Qualifications

- Prefer demonstrated written and verbal communication skills.- Prefer demonstrated customer service and interpersonal skills.- Prefer demonstrated ability to exercise considerable initiative and independent analytical and evaluative judgment.

Required License and Certs

FDL: Valid Driver's License