IT Project Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

About the team

An exciting opportunity has risen within the Global Technology Solutions (GTS) team whose mission is to deliver reliable IT services, infrastructure, solutions and expert guidance. This is achieved by providing a robust and secure technology foundation to do great work. We solve problems using technology, embrace automation, and support Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.

The GTS team develops and refines the IT strategy, driving organizational change, coordinating cross-functional projects, and strategically aligning IT initiatives with global security requirements under the broader Chief Information Security Officer’s (CISO) vision. The GTS team is highly collaborative and cross-functional, working closely within the Global Security Services (GSS) team and the broader Klaviyo organization.

About the role

As an IT Project Manager, you'll work closely with the various GSS & GTS teams from the CISO function and a wide variety of engineering, business operations and internal audit teams all under the leadership of the VP for Global Technology Solutions.

You’ll be primarily focused on managing projects for GTS with business stakeholders. You will also manage ITGC and SOX (Sarbanes–Oxley Act) compliance as well as other information security frameworks.

You'll ensure that projects are coordinated, delivered on time, and communicated well. Additionally, you will play an integral part in recommending process improvements and in helping implement those updates. This role will require a deep understanding of Project Management, SOX, ITGCs, and information security best practices, as well as experience in working with engineering, technology and business teams.

How you’ll have an impact

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.  
• Develop full-scale project plans and associated communication documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.  
• Estimate the resources and participants needed to achieve project goals.  
• Coordinate large-scale SOX ITGC projects (i.e. scope expansion), define success, dependencies and ensure timely delivery
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
• Set and continually manage project expectations with team members and other stakeholders.  
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.  
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.  
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.  
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Build, develop, and grow any business relationships vital to the success of the project.  
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.  
• Develop best practices and tools for project execution and management.  
• Identify, assess, and advise on information security risks, processes and controls to a variety of partners
• Perform risk analysis, develop contingency plans, and gather data from teams to proactively raise critical issues with key stakeholders for prioritization and tradeoff decisions
• Ensure all documentation and status materials for key meetings are compiled, aggregated, and completed in a timely fashion and remain well-maintained
• Establish and monitor plans to ensure the realization of goals and continuous improvements
• Build relationships with internal stakeholders

What we’re looking for

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Proven working experience in project management.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office.  
• Project Management Professional (PMP) / PRINCE II certification is a plus.  
• Experience with Agile/Scrum methodologies is a plus.
• 5+ years of experience either auditing or in-house at a SaaS technology company implementing  ITGC and SOX related controls such as Access Management, Change Management SOC1 Type 2 and security frameworks e.g. SOC 2 Type II, ISO27001, NIST CSF, etc.)
• Experienced in designing and interpreting remediation plans to control owners and ensure that audit issues are remediated and tracked timely 
• Experience of leading cross-functional projects with clearly defined plans and objectives within a matrix environment 

Nice to have

• Experience in the technology or financial services industry is preferred
• Experience with Jira, Netsuite, Coupa, Github, Workday, Salesforce, Freshservice, Fidelity, Navan, Stripe and AWS 
• CISA, CISM, CISSP or other related security certifications is a plus
• Certifications in project management and/or IT/Security frameworks  (e.g. Project Management Professional (PMP), Prince2, ITIL, COBIT, ISO27001)
• Knowledge of privacy legislations and regulations such as GDPR, CCPA, and PDPA
• Experience in information security practices in cloud infrastructure, hosting and platforms

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:$88,000—$132,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.   By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here.