IT Resilience & Business Continuity Manager (m/f/d)

Company Description

METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.

Job Description

At METRO, we operate in a dynamic digital ecosystem in which resilience is of great importance. We are looking for an IT Resilience & Business Continuity Manager to strengthen our business continuity, disaster recovery (BC/DR), and IT resilience strategies to protect our key services and restrict disruptions in our business across the world.

As our IT Resilience & Business Continuity Manager, you would be responsible for designing and managing a comprehensive continuity and disaster recovery system to put METRO's IT and business processes in a state of readiness in anticipation of potential disruptions.

Your tasks:

• Develop and maintain METRO’s Business Continuity & IT Disaster Recovery (BC/DR) strategy, ensuring compliance with e.g. ISO 22301, ITIL, and other industry standards.
• Lead IT resilience planning, including backup strategies, crisis simulations, and recovery drills.
• Enforce and improve IT service continuity management (ITSCM) and Business Continuity Management (BCM) policies.
• Collaborate with IT, security, and business leaders to integrate resilience into IT architecture and operations.
• Regularly test disaster recovery and business continuity plans through tabletop exercises and real-world simulations.
• Prepare and present reports, metrics, and recommendations to senior management to facilitate informed decision-making.
• Keep METRO ahead of emerging threats, regulations, and industry best practices in IT resilience.

Qualifications

• 7+ years of IT business continuity, resilience, or disaster recovery experience.
• Strong knowledge of ISO 22301, ITIL Continuity of Service, NIST, and resilience frameworks for business operations.
• Proven history of developing, testing, and refining BC/DR plans in a large enterprise setup.
• Familiarity with security groups, IT infrastructure, and cloud providers to carry out resilience strategies.
• Strong project management skills to handle continuity programs in geographically distributed teams.
• Certifications such as CBCP, ISO 22301 Lead Implementer, ITIL Service Continuity, or CISSP would be useful.
• Excellent communication and stakeholder management.
• Fluency in English is required.

Additional Information

• To be part of a fast-growing international team that has significant scaling ambitions across multiple markets.
• Work-Life Balance: Trusted working hours, 30 days of vacation and home office options.
• Further training: A comprehensive further training offer over an own training team.
• Well-being: Health programs, a free fitness studio on our campus and regular employee events.
• Comfort: Very good public transport connections and free parking spaces. A canteens with a varied selection of meals and discounts in our stores and at many partner companies.