Protective Services Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for the implementation of the bank's physical security programs, policies and procedures throughout a market or region. Key responsibilities include crisis and incident management and documentation, conducting routine threat vulnerability assessment surveys, contributing to security related projects, managing a guarding force and other security vendor relationships. Job expectations include maintaining quality connections with various business partners throughout the markets to facilitate awareness and training of security programs and initiatives.

Responsible for management and implementation of the security program for a large geographical region.  Responsible for the protection of all corporate assets to include employees, premises, and property for a dedicated area or region. Manages security programs related to physical security, threat management, and technical security. Provides consultation to client and business partner management teams. Conducts security reviews of banking centers, administrative, and operations buildings based on risk assessment factors. Consults with local LOB managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation. Functions as team lead during security-related incidents. The PSM will be the bank's liaison to law enforcement and advise the local leadership on security related legal and regulatory requirements.

The PSM will develop cost effective plans to manage access control and security risk to the bank. The PSM is a member of the crisis management team and is the in-house consultant to management in response to threats and natural disasters. May provide consultation and guidance to line and senior management, as well as other key stakeholders and internal customers on security-related issues. Develops and maintains effective, active working relationships with primary clients, business partners, team members, and external contacts that are relevant to the PSM's specific area of responsibility and actively fosters an environment of teamwork. Provides leadership, directly or through influence, to meet all objectives of the corporate security program and to address unplanned events. Able to work independently and may manage entry level professionals, or interns.

Responsibilities:• Investigates, responds to and documents incidents following specified times and processes, including in-person response as appropriate
• Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks
• Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people
• Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels
• Ensures accuracy of invoices and adherence to budgets
• Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices
• Supports executive protection and major events support on an as needed basis
• Monitors various sources of information, conducts research, and provides actionable intelligence to support decision-making and proactive security measures
• Gathers information on emerging threats, cyber attacks, geopolitical events, and other relevant security-related topics.
• Assesses the credibility, reliability, and relevance of intelligence sources and reports
• Analyzes collected intelligence to identify patterns, trends, and potential indicators of malicious activity or security risks
• Programs, tests and maintains security applications and ensures they are set according to standards
• Ensures access provisioning to bank facilities is accurately maintained
• Investigates, responds to and documents incidents following specified times and processes, including in-person response as appropriate
• Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks
• Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people
• Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels
• Ensures accuracy of invoices and adherence to budgets
• Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices
• Supports executive protection and major events support on an as needed basis

Skills:

• Attention to Detail
• Crisis Management
• Decision Making
• Facilities Management
• Issue Management
• Access and Identity Management
• Customer and Client Focus
• External Resource Management
• Policies, Procedures, and Guidelines Management
• Stakeholder Management
• Analytical Thinking
• Critical Thinking
• Executive Presence
• Presentation Skills
• Problem Solving

Required Qualifications:

• Must have either prior law enforcement, investigative experience or military special operations experiences (4+ yrs of experience).
• Excellent Communication Skills (verbal and written) and be able to interact with internal customers/leadership
• Critical Thinking skills - have demonstrated abilities to make critical decisions
• Demonstrated ability to be self-motivated/self-starter
• Influencing skills - have the ability to interact and work closely with internal and external stakeholders
• Adaptability
• Solid Computer Skills – working with MS Office suite
• Valid Driver’s License
• Must be able to provide own transportation to respond in a timely fashion to events
• Must be able to respond to matters and issues off regular work hours.

Desired Qualifications:

• Knows the Business, Builds and Sustains Relationships, Maximizes Personal Impact, Applies Technical/Functional Expertise, Delights the Customer/Client

Minimum Education Requirement:

• Bachelor’s Degree or equivalent work experience

Shift:

Hours Per Week: