Senior Information Security Analyst - Customer Trust - Toyko

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

The Team

The Customer Trust (CT) team is the face of Datadog’s security and governance organization.  Members of the CT team interact directly with our customers, and translate customer security and compliance requirements into the overall Datadog Information Security and Compliance program. This particular role will also liaise with ISMAP auditors and APAC regulatory bodies, showcasing how Datadog adheres to specific ISMAP controls, thereby reinforcing Datadog’s commitment to security and compliance in the APAC region.

This team is fast-paced and closely knit. We enable the Sales and Support organizations in the procurement phase and ongoing customer management program by responding to customer security questionnaires, evidence requests, as well as working closely with our customers’ and prospects’ security, GRC, and Legal teams from around the world, to champion Datadog’s security practices and procedures. 

The Opportunity

As a Senior Security Analyst in this role, you will serve as a strong technical contact to quickly respond to customer security needs, provide qualified analysis on improving our security posture and capabilities, serve as a critical incident response stakeholder, help to ensure Datadog’s compliance with emerging regulations globally and represent Security in supporting the Sales team throughout the Sales process. 

You will also be the primary liaison for Datadog during our ISMAP audit, acting as the main point of contact for auditors and regulatory bodies. Your responsibilities include explaining how Datadog meets ISMAP controls, obtaining and presenting compliance evidence, and negotiating alternatives for unmet controls.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Communicate directly with Datadog customers, prospects, auditors, regulators and other stakeholders to outline Datadog’s security and compliance posture, representing Datadog Security on behalf of the organization
• Own and manage Datadog’s ISMAP certification efforts including overseeing a gap assessment and formal audit.
• Write security and governance-related whitepapers, blog entries, etc.
• Partner with the Sales and Support organizations to provide security assurance in the Sales process
• Conduct region-specific customer-led audits
• Support customer due diligence efforts by completing customer security questionnaires and responding to ad-hoc questions, as needed
• Create objectives to develop, automate, and improve team process effectiveness and efficiency
• Analyze and communicate customer requirements to internal teams to influence security, compliance and privacy roadmaps and help steer security features for Datadog's service

Who You Are: 

• Have at least 5 years experience working in the information security space 
• Have experience working with/supporting a Sales team
• Exposure to one or more cybersecurity framework (e.g. NIST, ISO 27001, SOC 2)
• First hand experience supporting an ISMAP certification
• Familiarity with leading global privacy regulations (e.g., APPI, GDPR, CPRA) and concepts (e.g., Data Protection Agreements (DPAs), Transfer Impact Assessments (TIAs), Technical and Organizational Measures (TOMs))
• Proven ability to work autonomously and independently, requiring no supervision
• Able to remain calm, organized, multi-task and make decisions under pressure
• Highly meticulous and thorough - you leave no stone unturned when reviewing documentation
• Have the ability to critically evaluate information gathered from multiple sources and reconcile conflicts
• The ability to own and manage multiple tasks and high priority projects without sacrificing efficiency 
• Be able to prepare reports that reference technical scenarios and are digestible by non-technical personnel
• A technologist and passionate about IT systems and emerging technology

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Bonus Points

• First hand experience leading an audit (ISO, SOC, PCI, etc.)
• Security certifications are not a strict requirement, but are appreciated
• Experience in a SaaS/cloud environment 
• Business analysis and process mapping skills

About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.