Cybersecurity Technical Sales Engineer

Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences. 

As a Senior Cybersecurity Pre-Sales Technical Engineer, you will be responsible for Pre-sales support for MSS and security consulting opportunities in support of sales and account plans to achieve and exceed defined targets. 

This is a hybrid position from our Toronto office. 

Responsibilities

• Own and positively develop the relationships with key technical decision makers and influencers within the target customers

• Drive new sales opportunities by proactively engaging with the technical community within target accounts

• Engaging customers and partners, capturing requirements, proposing technical solution and overseeing the selection of technologies/products, scoping and estimating resources and effort needed to deliver the business value solutions to the customer successfully and achieving high level of customer satisfaction - to own and manage the whole process

• Engage with customers as a trusted advisor, listening and understanding their challenges and requirement - both technical and business, and clearly articulate and communicate to the sales team, and document them

• Research and develop appropriate working solution and value proposition, engaging with the respective solution principal and services partner (including our MSS team and professional services), to address customer requirements

• Scope and clearly translate defined requirements, proposed solutions and value proposition into proposals/Statement of Work (SOW).

• Present and articulate our value proposition to customers at all levels within the organization both technical and business audience (including C-levels)

• Demonstrate a strong knowledge of the solutions and services offered

• Proactively engage customers, both new and existing, to provide update on the latest security trend, changes in the threat landscape, and new products and services offering

• Be a trusted advisor who provide sound security advice to customers and help them establish business case, including TCO and ROI justification, and shape requirements

• Be the voice-of-customer, channeling constructive feedback from customers to provide inputs to our services team

• Be the solution owner, taking lead and working with cross-functional team including professional services, product management, sales and marketing to drive the development of market-driven solutions and services

Requirements

• A degree or diploma in Computer Science, Engineering and Information Systems or related, with a focus or major in IT Security - A must

• Minimum 8 years hands-on experience in IT/Security including a minimum of 5 years of Cybersecurity Technical Sales experience  - A must

• Experience working in a customer-facing role and be comfortable presenting to small to medium audiences on both technical and business-related topics - A must

• Must have working experience in an MSS or be familiar with the operation of a Security Operation Center (SOC)

• Must have working technical knowledge of security technologies (across multiple domains such as Firewall, Network IPS, SIEM, DLP, Cloud Security etc.), information security concepts and familiar with security products (Checkpoint, Palo Alto, Cisco, IBM, Splunk etc.) and the security market place.

• Experience in preparing technical architecture blueprint and responding to large scale complex RFP is highly desirable

• Professional security related qualifications such as CISSP, CISM, CRISC, CISA, GIAC or equivalent are highly desirable

• Working knowledge and familiarity with Security consulting services (e.g. penetration testing, PCI audit, security assessment) is highly desirable (pre-sales perspective)

• Working knowledge and familiarity with Virtualization and Cloud technology is desirable

• Broad experience and understanding of regulatory framework and guidelines in the region is highly desirable

• Broad experience and understanding of industry standards, framework and best practices such as ISO27001, PCI DSS, NIST, etc. is highly desirable

• Broad experience and understanding of security trends, threat landscape and framework such as the cyber kill-chain, MITRE ATT&CK etc.

• Excellent oral and written communication skills

Personal attributes

Disclaimer

What you'll get: 

Competitive salary 

Health benefits (medical, vision, dental) 

Life insurance 

Pension plan 

Professional development 

Amazing company culture 

Free parking 

Gym on-site 

Join a team of professionals led by a diverse set of leaders from across the industry. 

GlassHouse Systems commitment: 

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs. 

Please note that all candidates have to be legally eligible to work in Canada. 

Any offer of employment will be conditional upon a criminal record check. 

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.