Staff Business Systems Analyst, Security

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

The Global Incident Response (GIR) team consists of five units: Triage, Investigations, Incident Command, Threat Hunting and Insider Threat. You will be joining the Threat Hunting & Insider Threat program. As a Staff Business Systems Analyst, you will own a significant stake in ServiceNow’s hunting strategy and risk reduction for insider threats and will be helping to mature the global programs. 

• Implement, and manage the Insider Threat and Threat Hunting programs in alignment with industry best practices and regulatory requirements.
• Establish program governance, policies, and operational processes to enhance visibility into insider risks and external threats.
• Act as the primary point of contact for stakeholders, facilitating meetings, managing expectations, and addressing concerns proactively.
• Manage key metrics, reporting, and continuous improvement initiatives to enhance threat detection and mitigation capabilities.
• Report regularly on the program status to senior management and executive stakeholders.
• Serve as a key driver to tangibly and meaningfully improve the security of the ServiceNow platform, our infrastructure, and the many ways our customers use the platform.
• Drive awareness and training initiatives to foster a strong security culture within the organization.
• Establish and mature documentation, protocols, and procedures governing Insider Threat & Threat Hunting. 
• Oversee multiple projects simultaneously, ensuring alignment with business priorities, timelines, and quality standards.

Qualifications

To be successful in this role you have:

• 8+ years of experience as a Business System Analyst or similar role.
• High motivation to own and drive change.
• Excellent demonstrable oral and written communication skills.
• Experience developing and maintaining business process documentation.
• Experience maintaining and improving large complex datasets with meticulous detail.
• Experience communicating with an executive audience.
• Experience in incident response at a global company.
• Familiarity with the security incident response lifecycle.
• Good to have an experience in application security domain, particularly hyper-scale hosted software-as-a-service (SaaS) applications.
• Familiarity with cybersecurity frameworks (e.g., MITRE ATT&CK).
• Working understanding of the Agile framework.
• Knowledge across multiple security domains (e.g., security engineering, security architecture, security governance).

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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