Technology Operations Manager, UK

Are you interested in joining an organization with a global reach? At Concentric, “We Manage Risk Everywhere to Keep People Safe.” If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.  

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: 
 
Integrity – Collaboration - Relationships – Excellence – Creativity - Results  

We are currently looking to hire a Technology Operations Manager to join our Corporate Team in Hereford, England, United Kingdom. 

*This position follows a hybrid work schedule for our Hereford, UK Headquarters, with candidates expected to be in the office 2-3 days per week. Additionally, in-office presence may be required based on business needs at the hiring manager’s request. Candidates must be located within a reasonable commuting distance and able to get to the office within one hour.

JOB DESCRIPTION

This role supervises and assists with all technical support, project planning / execution, purchasing and provisioning for the core business unit. This position also plays an integral role in ensuring systems, policies, and risk levels adhere to best practices.

RESPONSIBILITIES

• Oversight and administration of core IT services, including but not limited to system access, user support, network maintenance, device deployment and administration, software applications, and IT-related business initiatives
• Ensure the strategic objectives of the department are in alignment with broad business goals
• Manage departmental purchases and expense reporting
• Oversee technology-related governance, risk management, and compliance
• Work closely with the other departments to establish IT-related goals and objectives
• Maintain documentation related to the Company technology architecture
• Research and implement service enhancements to meet evolving environment and customer needs; present solutions to the Leadership Team
• Serve as a technology Subject Matter Expert for the Company
• Support other projects as required
• Coordinate and lead cyber engagements with clients and internal stakeholders and conduct after-action reviews as necessary

REQUIRED QUALIFICATIONS

• 5+ years of experience in IT administration and a strong understanding of networking concepts and fundamentals
• Prior experience with project management (estimating, work planning, scope management, budgeting, proposals, deliverables)
• Prior experience with industry-standard security and privacy frameworks (e.g. ISO 27001, ISO 27701, GDPR)
• Ability to train, present, and provide IT insight for the Company
• Proficient with iOS/macOS, Office 365, MDM, UTM administration, Networking, and VoIP
• Previous experience managing:
• Network Administration
• Laptop/Desktop/Server hardware and peripherals
• AV / Telephony Systems
• Mobile Devices

PREFERRED QUALIFICATIONS

• Experience with Google Workspace administration 
• Proficient with scripting languages such as Bash, Powershell, etc. 
• Proficient with virtualization and cloud infrastructures 
• DNS (TXT, CNAME, A etc.)
• VPN (Site to Site, Client)
• SSL / S/MIME (PKI)
• Firewall concepts 
• IAM / SSO

COMPENSATION & BENEFITS 

• 20 vacation days plus public holidays
• Personal accident insurance
• Sick pay
• Pension plan enrollment, with a 3% employer contribution

Hereford, United Kingdom Pay Range£35,000—£42,000 GBP

Concentric acknowledges the systemic barriers in the security industry and recognizes that removing those barriers will require a collaborative and conscious effort. Concentric is committed to programs and initiatives around diversity, equity, and inclusion that better our organization and our greater community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Concentric Advisors is committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.