Help Desk Technician

Description

Concept Solutions currently has an opening for a Help Desk   Technician. This position is in support of the Federal Aviation   Administration’s (FAA) Command, Control, and Communications (C3) office which   is responsible for maintaining IT infrastructure and software providing   situational awareness for FAA management. Additionally, if disruptions such   as national emergencies, natural disasters, or equipment malfunctions occur the C3 office is chartered with restoring the communication services   expeditiously. The Help Desk Technician will provide user support and   customer service at the Washington Operations Center for FAA supported   computer applications and platforms. 

Specific responsibilities of the Help Desk Technician include:

• Respond to requests for technical assistance in person, via phone, and electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Obtain a working knowledge of FAA IT security policies in order to recognize potential or real breaches.
• Recognize security and privacy incidents and respond appropriately following the directions of incident response procedures.
• Direct others in following security requirements and adherence to FAA security policies and user agreement.
• Implement the proper access control to enforce least privilege user access on the network (i.e., Active Directory, Security Groups)
• Support System Updates and Upgrades
• Execute scripts for various software packages

 Salary: $80K to $100K

This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. 

Applicants must maintain a Secret Clearance or higher. 

Requirements

• Relevant bachelor’s degree
• 3 years relevant experience in a help desk environment. 
• 8 additional years of relevant experience can be substituted for a degree
• Must be willing and able to work a rotating shift schedule to include nights and weekends.
• Experience with Windows 10 security configuration, Active Directory
• Understand the concept of least privilege user access
• Knowledge of IT security architecture and design (firewalls, Intrusion Detection Systems, Virtual Private Networking, and virus/malware protection technologies.
• Knowledge of LAN/WAN design and general internetworking technologies

0-5% Travel Required 

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.