RSA - Principal Engineer, Technical Support

RSA - Principle Engineer, Technical Support

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play. 

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation and hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team!  For more information, go to rsa.com.

Key Responsibilities:

• Required to support and instruct less experienced co-workers, through class room training sessions or on-the-job mentoring
• Has a Key role in preparing the training plans for the local and global teams
• Has a key role in leading the global technical sessions and huddles for the global teams
• Contributes in the technical gap analysis for the global teams
• Able to handle highly escalated cases with a great sense of professionalism
• Reviews technical solution articles for accuracy and completeness, and give feedback to the authors
• Mentors and/or coaches less experienced team members. 
• Helps develop and participate in presentations and informal training for the global team. 

Essential Requirements:

• 9+ years of overall experience with strong experience in a previous technical support role
• At least 5+ years of experience in the Identity and Access Management Domain with Strong troubleshooting skills
• Expert in Network and Information Security including hands-on experience, troubleshooting and administration
• Expert in Linux based servers, network protocols and web-based applications including hands-on experience, troubleshooting and administration
• Expert in Database SQL knowledge including hands-on experience, troubleshooting and administration & replicatio
• Experience in Oracle Dataguar
• Basics knowledge of Java APIs and simple coding.
• Excellent knowledge about Web Logic,WebSphere and Wild fl
• Excellent customer communication and situation handling skills
• Excellent problem solving & logical thinking
• Ability to work under very high pressure, with focus on managing management, customer, and technical team expectations at all times
• Ability to work within a team with skills to manage appropriate communications at required levels
• Flexibility in handling business needs between cross functional teams ranging from Sales, Pre-Sales, Engineering, R&D, Product Management etc
• Highly self-motivated and self-learner
• Willingness and ability to share knowledge and conduct technical sessions
• Ability to coach junior to mid-senior/senior engineers.
• Ability to work on highly escalated cases and provide executive level summaries and RCA's.

Desirable Requirements

• Strong experience in a previous technical support role
• One or more of the following certificates is a huge plus: RHCE, CISSP, CEH, OSCP, Security+, ITIL

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.  

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.