Incident Response Analyst

JOB DESCRIPTION

As an Incident Response analyst / Platform Observability Engineer, you will work with the Site Reliability Engineering, Data Engineering and multiple support teams as you focus on ensuring the operational health of Levi’s Global Data & Analytics production environments.  

You will analyse problems to help identify solutions that identify and prevent issues affecting Data & Analytics. You will also be able to gain experience in understanding and supporting high throughput data pipelines that feed our data lake and the use cases beyond. 

Job Responsibilities

• You’ll manage production incidents, lead troubleshooting efforts, and coordinate responses for immediate resolution.

• You’ll communicate with business and technology leaders, data engineers, and end-users to provide incident status updates and potential impacts.

• You’ll create and publish documentation, including cause analysis, corrective actions, and operating procedures.

• You’ll develop expertise in existing application and platform performance monitoring systems.

• You'll research technical solutions and industry state-of-the art projects applicable to team plans.

Qualifications & Required Skills

• ServiceNow (proficiency in ticketing/incident management within this tool or equivalent)

• Learning new technologies.

• Knowledge of SQL, ETL, cloud computing, networking, infrastructure, and security.

• High levels of creativity.

Additional/Desired Skills

• Basic knowledge of SSL, HTTP response codes, and network technology concepts.

• Experienced in writing clear and technically detailed user stories

• Basic knowledge of specific elements of the Google Cloud Platform (GCS, Pub/Sub, GKE, Vertex AI)

• Read code (especially Python) and identify/troubleshoot corner case scenarios 

• New Relic 

  • Experience writing JavaScript [for custom synthetic monitors].

  • Experience calling APIs.

  • Basic proficiency in NRQL.

  • Experience in infrastructure monitoring.

  • Experience creating custom dashboards

LOCATION

FULL TIME/PART TIME

Current LS&Co Employees, apply via your Workday account.