Security Service Assurance Manager

Cybereason is on a mission to reverse the adversary's advantage by empowering defenders with ingenuity and technology to end cyber attacks. 
We have the technology, and now we are looking to expand our talent! Come and talk to us about joining our SOC and work with a a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary’s advantage.

The Security Services Assurance Manager (SSAM) is responsible for delivering an end-to-end view of security service performance and customer experience, overseeing the delivery and quality of managed security services while managing the prospect and customer lifecycle from a service delivery perspective. Interfaces with customer and external/internal stakeholders to respond to service improvements and quality issues. 

Additionally, they are responsible for the creation, maintenance, and updating of Global SOC information requirements, the establishment and use of GSOC operation framework and the adherence to an  operational framework across all Global SOC teams.

Responsibilities:

• Manage Quality Assurance of our GSOC member’s operation and ensure it complies with our GSOC Standard Operation Regulations Manual and other Quality Assurance methodology. 
• Assist to finalize and coordinate in response to customers' inquiries. 
• Interface with customers and internal stakeholders, handling initial escalations, and also executing quality assurance activities.
• Respond to inquiries from the Cybereason Sales/CSM team regarding GSOC Service & Operations
• Guide onboarding meeting for Key customers and explain the Managed Detection and Response (MDR) Service
• Update GSOC presentation materials and videos based on GSOC MDR Service Definition
• Manage and lead Global SOC demonstrations and briefings for customers and partners as the main Global SOC representative. 
• Develop, enable, and manage the continued analysis of Global SOC data to determine trends, anomalies, and other items of interest. 

What We Are Looking For

• 2-3+ years of relevant cybersecurity experience with a strong knowledge working in security operations
• The following technical skills are an advantage. 
• Experience in some of the following:
• Endpoint security/Network security
• SOC Operation/Threat hunting
• Penetration testing
• Incident response/Compromize Assessment
• Customer facing Technical Security Consulting/GRC Consulting
• TAM for security products
• Strong knowledge of modern operating systems, Windows, OS X and Linux
• Solid foundation in networking protocols and architectures
• Experience with a scripting language (Python, Bash, PowerShell, etc.)
• Self-motivated and results-oriented; capable of leading and completing assignments without supervision
• Strong organisational skills and ability to handle a wide range of tasks 
• Motivation to constantly improve processes and methodologies
• Able both independently as well collaborate within a team in a remote work setting
• Excellent interpersonal, verbal and written communication skills, ability to elucidate technical content to non-technical personnel
• Must have more than business level both Japanese and English reading, writing, and speaking skills

#LI-Remote

More About Cybereason:

Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values:

• Win As One: The power of an individual is less than the power of a team.
• Ever Evolving: Change keeps us at the forefront, so we encourage it.
• Daring: To achieve the impossible, we must dare to be different.
• Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
• Never Give Up: We are tenacious and resilient, and we never stop.
• UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.