ServiceNow Systems Engineer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Systems Engineering

Job Qualifications:

Skills:

ServiceNow Certified Administrator, ServiceNow Implementation, ServiceNow Platform

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is looking for a ServiceNow Systems Engineer to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities:

• Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.

• Experience implementing ServiceNow system solutions in a Linux environment.

• Proven ability and knowledge of ServiceNow integrations with other systems.

• Experience implementing and supporting of ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management. 

• Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.

• Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.

• Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.

• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.

Additional Responsibilities:

• Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases

• Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services

• Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise

• Work directly with end users to resolve support issues within ServiceNow

• Configure application related fields, forms, views, email notifications, acceptance roles and access control

• Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.

• Provide support to end users and stakeholders on SPM functionalities and best practices.

• Consistent and regular attendance is an essential function of this job

• Performs other related duties as assigned.

Desired:

• ServiceNow ITSM Implementer certification

• Java script, html, or CSS experience

• Skilled in utilizing best practice engineering methods

• Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment

• Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.

Education and Certifications:

Required:

• Bachelor’s Degree with a focus in computer science, information systems, or a related field of study and at least 5 years of experience

• Possess 3-5 years' experience as ServiceNow Systems Engineer

• ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer

• ITIL v4 Foundation Certification

• Applicable DoD 8140 or DoD 8570 Certification

Clearance Requirement:

• Active Secret clearance required with TS/SCI preferred.

Travel Requirements:

• May be required to travel up to 10% during the year to support USCENTCOM Exercises including OCONUS Locations

WHAT GDIT CAN OFFER YOU:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology and the ability to make a real impact on the world around you.

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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The likely salary range for this position is $148,750 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans