Ops Incident Responder - 72901500

Requisition No: 847022 

Agency: Management Services

Working Title: OPS INCIDENT RESPONDER - 72901500

 Pay Plan: Temp

Position Number: 72901500 

Salary:  15.00 per hour 

Posting Closing Date: 03/06/2025 

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OPS Incident Responder

Florida Digital Service

State of Florida Department of Management Services

This position is located in Tallahassee, FL

 

Position Overview and Responsibilities:

 

The Florida Digital Service (FL[DS]) is the lead entity responsible for state enterprise cybersecurity.  It was established to propose innovative solutions that securely modernize state government, including technology and information services, to achieve value through digital transformation and interoperability, and to fully support the state’s cloud-first policy. 

 

The incumbent in this position supports the Office of Information Security program operations, the Cybersecurity Operations Center (CSOC), and the Incident Response Team. The incumbent assists with compiling reports, coordinating meetings, and maintaining a tidy and efficient workspace. Supports initiatives related to reporting, continuous improvement, standardization, and more. 

 

Key Responsibilities include, but are not limited to: 

 

• Assist with updating the weekly briefing slide deck, including populating metric sheets with accurate data. Ensure that slides are sanitized and published according to an established schedule.  

• Assist in gathering metrics and data from across the CSOC to support the generation of comprehensive reports.  

• Enter and update data into spreadsheets, reports, and other repositories, maintaining accuracy and consistency across all records. 

• Compile, review, and summarize various reports. Identify and escalate discrepancies or issues and track outstanding action items to ensure timely resolution.  

• Supports the development, refinement, and documentation of processes, metrics, and templates to enhance the effectiveness of operational procedures. 

• Schedule and confirm meetings and appointments for various audiences. Set up calls and manage meeting schedules with agencies and vendors. 

• Provide general support for other operational and clerical functions as needed, ensuring the smooth functioning of office and its operations. This includes maintaining a tidy and organized work area (ensuring that cords are bundled, the floor remains presentable and safe for the team and guests, etc.)   

• Support targeted attack detection and analysis, including the development of custom signatures and SIEM/EDR queries and analytics for the identification of attacks.  

• Support the investigatory process with mission partners by identifying root cause for security events evaluating anomalous activity and tuning for frequent false positives.  

• Support forensic analysis of network packet captures, live memory captures and drive acquisitions, malware, as well as logs from various types of security sensors, applications, and operating systems.  

• Provide after business hours support in response to security alerts and investigations. 
• Perform other duties and tasks as assigned. 

 

Knowledge, Skills, and Abilities:

 

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).   
• Comfortable using various tools for data entry and management.   

• High level of accuracy in data entry and documentation.   

• Keen eye for detail to ensure reports and slides are free from errors and discrepancies.   

• Strong written and verbal communication skills.  
• Ability to effectively communicate with team members and external stakeholders.   

• Ability to handle confidential information.   

• Excellent organizational skills to manage multiple tasks and priorities.   

• Ability to manage time efficiently.   

• Ability to identify issues and escalate them appropriately.   

• Comfortable reviewing and summarizing complex information.   

• Ability to work independently and collaboratively within a team.   

• Positive attitude and a proactive approach to tasks.   

• Willingness to assist with a variety of tasks and adapt to changing needs.  

 

Minimum Qualifications:

 

Education: 

• College degree or equivalent 

Experience: 

• Two (2) years of professional experience using Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). 
• Two (2) years of professional experience interacting with various stakeholders verbally and in writing.  
• Experience with manual data entry; preferably with Smartsheet.  
• Must be able to become CJIS qualified.  

Preferred Qualifications: 

• Some college coursework in cybersecurity, information technology business, or a related field.  
• Prior experience in a cybersecurity role or similar position.   
• Experience in an information technology environment.   
• Basic understanding of IT and/or information security operations is desirable.  
• Security+, CySA +, CEH, CJIS or equivalent certifications. 

Our Organization and Mission:

 

Under the direction of Governor Ron DeSantis, Secretary Pedro Allende and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

 

Special Notes:

 

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.