Technical Solutions Engineer - Network Security & SSL VPN domain

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

 

Our Culture - Everywhere Work Centered Around You

 

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need You!

We are seeking a passionate and experienced candidate with 3-7 years of Enterprise Support experience in the Network Security and SSL VPN domain.

The ideal candidate should possess excellent case ownership skills, be a self-starter, and be goal-oriented. The following technical requirements are essential:

Core Skills and Experience:

Team Player: Must be able to leverage the entire team, collaborate with cross-functional teams, and keep everyone informed.
Customer Engagement: Comfortable conducting virtual meetings and communicating complex ideas, concepts, and technology to customers.
Network Troubleshooting: Proficient in TCP/IP, Firewalls, subnetting, routing, Switching, VLANs, and protocols including HTTP, HTTPS, DNS, DHCP, SNMP, and FTP.
AAA Servers: Good knowledge of AD/LDAP/Radius/Certificates.

Preferred Skills and Knowledge:

Enterprise Apps and Security: Familiarity with SAML/SSO, IPSEC, PKI, and traditional overlay VPN technologies.
Virtualization and Hypervisors: Knowledge of VMware vSphere, MS Hyper-V, and KVM.
Cloud Computing: Experience with AWS, Azure, and Google Cloud.
Operating Systems: Proficiency in Linux/Unix.
Load Balancers and WAN Optimization: Basic to intermediate-level knowledge.
Customer Experience: Strong passion for improving customer satisfaction and helping customers achieve their desired outcomes.
Project Management: Basic project management skills.
Additional Skills (Nice to Have):

JIRA and Salesforce CRM: Experience working with these platforms.
Mobile Device Management (MDM): Knowledge of Apple iOS and Android.
Identity Management: Experience with AD, Entra, Okta, and integration with SaaS platforms.
Scripting: Proficiency in Perl, Python, and Powershell.
We are looking forward to welcoming a candidate who is not only technically proficient but also dedicated to enhancing the customer experience and achieving outstanding results.

 

About The Team

At Ivanti, our Customer Support team strives to enable our customers to experience the full potential of our products and services. We do this by ensuring a predictable and effortless support experience through autonomy, mastery, and purpose. Their unwavering commitment to excellence formulates our culture of providing industry leading customer service. As trusted advisors their dedication doesn't stop there; they develop relationships into partnerships, personalizing each support experience for maximum satisfaction. Our adaptable, knowledgeable professionals are eager to inspire maximum business benefit from utilizing our products and services.

What You Will Be Doing

 

Work primarily during EMEA hours, with flexibility to accommodate other regions as needed.
Diagnose, troubleshoot, and replicate customer issues; research and identify effective solutions.
Provide expert technical guidance and best practices related to our products.
Communicate effectively with IT professionals within customer accounts to recommend and convey solution strategies promptly and accurately.
Ensure thorough documentation of customer-reported problems while maintaining up-to-date records in the problem report tracking system.
Actively contribute to the knowledge database by documenting customer inquiries, issues, resolutions, and specific implementation scenarios.
Clearly document and relay customer questions, issues, and requirements to support management, product management, and development teams.
Participate in technical reviews for new product launches.

 

To Be Successful in The Role, You Will Have

 

The preferred candidate should have a Bachelor's or Master's degree in an IT field, such as Computer Science, Network Engineering, or Cybersecurity. Additionally, they should have basic certification on Windows, Linux, or Cisco.
 

 

Roadmap for Success

 

**Key Milestones for the Role:**

• **First 90 Days:**

- Complete all training materials to gain in-depth product knowledge.

- Establish strong rapport with team members and stakeholders.

- Successfully deliver on basic requirements and initial project tasks.

• **First 6 Months:**

- Complete probationary period with positive performance feedback.

- Begin working independently on projects with minimal supervision.

- Contribute to team collaboration and initiatives effectively.

• **First 12 Months:**

- Achieve expertise in the designated product line, demonstrating advanced knowledge and capabilities.

- Lead small-scale projects or initiatives, showcasing leadership potential.

- Identify and implement process improvements based on product experience.

 

 

Our Employer Commitment

 

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We invite individuals of all backgrounds and abilities to apply. If you require assistance to optimize your interview experience, please contact us at recruiting@ivanti.com.

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