Product Support Engineer Intern

Tel Aviv, IL

Part Time Internship Entry-level / Junior

Claroty

Claroty secures the Extended Internet of Things (XIoT) to achieve unmatched visibility, protection, and threat detection across all cyber-physical systems – OT, IoT, BMS, IoMT and more – in your environment.

View all jobs at Claroty

Apply now Apply later

Posted 5 hours ago

Description

We’re growing and looking to hire Product Support Engineer Intern who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access.

Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Your Impact in This Role:

As an Internship Product Support Engineer, you will play a key role in assisting enterprise customers by troubleshooting and resolving technical issues. You’ll gain hands-on experience working with complex systems while collaborating with internal teams to ensure customer success.

Responsibilities

Investigate technical issues reported by enterprise customers and attempt to reproduce them in a test environment.
Work closely with senior engineers to analyze and troubleshoot problems.
Provide clear and timely communication to customers and internal stakeholders.
Assist in maintaining strong relationships with Claroty’s Enterprise Support customers, Technical Account Managers, and Product teams.
Learn and develop troubleshooting skills related to networking, security, and system administration.
Participate in regular team meetings and customer updates to gain insights into enterprise-level support operations.
Document technical findings and contribute to the internal knowledge base.

Requirements

Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field.
Understanding of Linux systems and troubleshooting.
Familiarity with networking concepts such as DNS, DHCP, TCP/IP, and HTTP.
Interest in learning about REST APIs and IT integrations (LDAP, SIEM, SAML).
Strong problem-solving skills and a passion for technology.
Effective communication skills with a proactive approach to customer success.
Ability to work independently while being a team player in a fast-paced environment.
Prior experience with Wireshark, databases, or virtualization is a plus but not required.
Interest or background in Operational Technology (OT) or Medical IT is an advantage.

Why Claroty? Our Culture and Benefits:

Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
Work Environment - We have maintained a dynamic, startup approach to achieving our goals. Anyone can introduce new ideas, participate in decision making, and work fast and iteratively to make an impact – from building new product features, to implementing new processes that can make the organization better and more effective. This is evident in our agile software development lifecycle methodologies, instant feedback from the field, and our strong connection with our customers.
Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.
We understand the importance of maintaining a healthy work-life balance. We provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

You’re more than welcome to follow us on social media:

Facebook

Industry award