Junior Technical Support Engineer (Cybersecurity)

Company Description

We are looking for a Junior Technical Support Engineer to join our team and help protect the world from malvertising in a highly dynamic ecosystem. 

Being part of our team means staying curious, open-minded, and ready to take on challenges. We value collaboration, responsibility, and continuous learning to stay ahead of attackers by thinking smarter, acting faster, and going beyond the surface. 

Our mission is to secure the digital advertising space by identifying and preventing malicious threats. We work in a fast-paced environment where innovation and security go hand in hand to ensure a safer online experience for users worldwide. 

Sound interesting? Join us!

Job Description

• Provide real-time Customer support and professional technical responses  
• Analyze Customer traffic to identify undetected threats and false detections, primarily using ElasticSearch and BigQuery (SQL)  
• Work closely with Сustomers providing insightful incident reports  
• Communicate with global Сustomers and provide quick responses and resolutions  
• Work cross-functionally with RnD and Research teams to optimize Customers’ ability to detect and mitigate cyber-attacks in real -time  
• ​​​​​​​Hold shifts as part of the job (including weekend shifts) 

Qualifications

• 1 + years of experience in the technical support domain 
• Experience of Kibana and BigQuery 
• Practical knowledge of HTML and CSS is a must 
• Knowledge of SQL 
• Basic knowledge of HTTP and HTTPS protocols 
• Basic understanding of software architecture to assist Сustomers 
• Advanced level of English 

Additional Information

PERSONAL PROFILE

• Proactive and ready to take on responsibility  
• Willing to work night shifts