Director of Security Operations

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Director of Security Operations at VillageMD will lead and manage an established Security Operations Center (SOC), overseeing SOC functions, incident response, and managing security engineers responsible for security tools and technologies. This role is critical to protect organizational assets and sensitive information by monitoring and analyzing security incidents, ensuring proactive defenses, and leading response efforts.

Key Responsibilities

• Direct, oversee, and continuously improve the Security Operations Center (SOC), incorporating people, processes, and technology to enhance security monitoring, detection, analysis, and response.
• Develop, implement, and refine an incident response program to manage and escalate security incidents promptly, collaborating with relevant business units for validation and investigation.
• Monitor threat intelligence sources to identify potential risks and develop proactive strategies to minimize the impact of evolving security threats.
• Manage security engineers, providing guidance on tool selection, deployment, and maintenance to ensure the organization's security infrastructure remains resilient and responsive.
• Elevate the SOC program by optimizing monitoring, logging, alerting, and incident response to support industry-leading cybersecurity standards.
• Provide strong leadership, defining and implementing a streamlined approach to continuous security monitoring and response, aligned with best practices.
• Lead efforts to build, train, and grow the SOC team, fostering a culture of excellence and continuous improvement.
• Manage vendor relationships, allocated budget, contract requirements, and service level agreements.
• Establish key performance indicators and operational metrics to communicate effectiveness of the team and identify areas for improvement

Skills for Success

• Strong organizational and project management abilities to support scalable, adaptable processes.
• Excellent communication skills, with the ability to convey complex security concepts clearly to both technical and non-technical stakeholders.
• Ability to thrive in dynamic, fast-paced environments and effectively manage and prioritize competing priorities.
• A collaborative, low-ego leadership style, with a track record of building trust and executing commitments.
• Experience leading and inspiring a team, adapting direction as necessary to meet changing project needs.

Qualifications

• Proven experience building and scaling a successful Security Operations program, ideally within a healthcare or technology-driven organization.
• Experience selecting, implementing, and managing managed security service providers in a 24x7 context.
• 10+ years in Security Operations, with a strong background in team management and SOC leadership.
• Demonstrated success in process optimization across functional areas and leading cross-functional projects.
• Deep understanding of security across end-point technologies, applications, and data center hosting.
• Ability to work effectively with both technical and non-technical stakeholders to achieve strategic security objectives.

Desired Qualifications

• Bachelor’s degree in a relevant field
• Relevant industry certifications (e.g., CISSP, CISM, CySA+, GSOC).
• Experience in highly regulated environments, (e.g. Healthcare, Financial Services, Critical Infrastructure).

This is an exempt position. The base compensation range for this role is $159,000 to $220,000.  At VillageMD, compensation is based on several factors including, but not limited to education, work experience, certifications, location, etc.  The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.