Sr. Customer Trust Engineer (InfoSec) - Santa Clara, CA HQ onsite 3 days per week

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career .  

Palo Alto Networks is the fastest-growing cybersecurity company in history.Seize the opportunity to be part of a vital mission: thwarting breaches and safeguarding our digital way of life. If you possess drive, intellect, creativity, and a deep-seated dedication to security, then this position is tailor-made for you.

We are on the lookout for a dynamic Senior Customer Trust Engineer to amplify our Governance, Risk & Compliance (GRC) function within the Information Security (InfoSec) team. Align with a group of visionary minds to craft an innovative information security customer trust initiative that sets new standards for both customers and the industry. Your main focus will revolve around becoming an expert in Information Security Supply Chain and elevating the Palo Alto Networks brand as the global cybersecurity frontrunner. Join us on this exhilarating journey towards shaping the future of cybersecurity.

Your Impact 

• Continuous understanding of Palo Alto Networks’ product portfolio and basic understanding of the security architecture principles incorporated within;

• Act as a subject matter expert on Palo Alto Networks’ enterprise security policies, procedures, and controls to deliver customer assessments/questionnaires (e.g., Request for Information/Proposal (RFI/P)) in support of Sales, Legal, and Product teams;  

• Coordinate quality responses on preventive, detective and corrective controls to customer assessments/questionnaires within SLA to satisfy customer security requirements and demonstrate Palo Alto Networks’ commitment to security;

• Facilitate Palo Alto Networks’ customer audit program; 

• Maintain and improve internal and external collateral with frequently asked questions related to overall security posture and processes to enable standardized responses to all customers;  

• Develop and maintain a central self-service portal to enable scale and efficiency in the Sales and Customer Trust processes;

• Identify improvements that will strengthen the efficiency and effectiveness of Customer Trust and overall GRC initiatives.  Contribute to other GRC and InfoSec programs as needed.

Qualifications

Your Experience 

• 10+ years of hands-on experience in designing, implementing, and managing information security controls and technologies.

• Proficiency in a wide spectrum of technical security controls encompassing logical access control, encryption , data loss prevention, secure coding practices, security architecture, vulnerability management, and network security technologies.

• Ability to configure 3rd party customer audit management tools (such as OneTrust Compliance Automation ) for automated evidence collection to support customer audits

• Excellent understanding and practical application of industry security frameworks including SANS Critical Security Controls, CIS Controls, ISO 27001, NIST SP 800-53, PCI DSS, and SOC2.

• Comprehensive knowledge of security certifications such as  ISO 27001, SOC2, and PCI DSS, with the ability to extract valuable insights from audit reports to be able to leverage for the customer audits 

• Demonstrated knowledge of  privacy principles according to regulations such as GDPR, CCPA, CCRA, CPRA, etc.

• Advanced communication skills to articulate technical concepts effectively to stakeholders at all levels, including executives, system engineers, and auditors.

• Meticulous attention to detail, adept project management capabilities, and strong organizational proficiency to manage complex audit engagements effectively.

• Proven track record of collaborating with diverse and geographically dispersed teams, showcasing exceptional interpersonal skills.

• Bachelor's or Master's degree in Computer Science, Information Security, or related field; or a combination of relevant certifications (CISSP, CISM, CISA , CRISC, etc.) and practical experience.

• Preferred certifications include CISSP, CISM, CISA, SANS, Security+, and other relevant IT security credentials.

Additional Information

The Team

We’re not your ordinary Information Security team. We’re a diverse group of security professionals who challenge the status quo in order to protect Palo Alto Networks and our customers. 

Driving innovation on the Information Security team of the fastest-growing high-tech cybersecurity company is a once-in-a-lifetime opportunity. You’ll be joined by the brightest minds in technology, and our global teams are on the front line of defense against cyberattacks.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $146000 - $237500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

#LC1

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.