Digital Design Analyst

• Permanent Full Time, 38hr week

• Generous Salary & Salary Packaging options, including novated leases

• Location: Fortitude Valley with hybrid and flexible working arrangements

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionise the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

Our rapidly growing Digital & Information Group is expanding, and we are seeking multiple Digital Design Analysts at varying levels of expertise to join our newly established Digital Utility team. These roles offer an exciting opportunity to contribute to a forward-thinking organisation that is driving digital transformation and enhancing service delivery for our customers, community, and people. If you’re passionate about setting up strategic investment programs for successful delivery, driving business process management and analysing business needs, creating business cases that underpin the delivery of strategy and target state architectures, and leading the early planning of transformational digital initiatives ready for execution, we encourage you to apply. Be part of shaping the digital future of Urban Utilities!

The Digital & Information group is responsible for digitally enabling Urban Utilities today while transforming our future capabilities to enhance digital services for our customers, community, and people. We drive Urban Utilities’ digital & data strategy, oversee the digital portfolio, and manage IT, OT, data, IoT, security, infrastructure, system administration, network operations, and support services.

As a Digital Design Analyst within our Digital Utility team, you will work closely with a dynamic team of professionals to support strategic decision-making, enhance operational efficiency, and drive performance improvements. Your expertise in Digital Design will help shape innovative digital services that create meaningful value for our customers, community, and people.

Role Responsibilities;

• Develop new business proposals and provide advice regarding new capability requirements to support the digital transformation program. 

• Synthesising of complex business, financial, and technical information into clear, compelling narratives that justify the need for transformational digital programs;

• Provides input into the design of a portfolio of interrelated digital products and/or services that enable key pillars of the organisation's strategic plan. 

• Provides input into the creation technology roadmaps that align organisational plans with emerging technology solutions 

• Adopts holistic view to identify and deeply analyse business problems and opportunities. 

• Creation of business models to communicate and provide insights about existing, conceptual or proposed business situations or scenarios. 

• Assessing the attractiveness of possible digital investments, program or projects. 

• Defining, evaluating and describing business change options for financial, technical and business feasibility, and strategic alignment. 

• Development of organisational capabilities for business process management and ensures adoption and adherence to policies and standards.

About you:

• Education: A Bachelor’s degree in a relevant field such as Information Technology, Computer Science, or Data Analytics is required.

• Certifications: Industry certifications such as CISSP, CISM, GSEC, ITIL, Microsoft Foundations, or similar are highly advantageous

• Experience: Proven experience in IT analysis, data analysis, reporting, and problem resolution is essential. Experience working within agile environments and a familiarity with agile methodologies would be advantageous

• Analytical Skills: Strong problem-solving and root cause analysis skills, with an emphasis on continuous improvement.

• Collaboration: Ability to work effectively with cross-functional teams, fostering a collaborative and inclusive work environment.

• Customer-Centric Approach: A strategic, customer-focused mindset with a strong drive for continuous learning and improvement.

• Integrity & Authenticity: Demonstrates integrity, authenticity, and a respect for diverse perspectives in all aspects of work.

• Agility & Adaptability: Comfort with change and a proactive attitude toward embracing new challenges.

• Decision-Making: Strong planning, prioritisation, and decision-making abilities to achieve safe, effective outcomes.

• Security Requirements: Security clearance/SOCI requirements may apply, depending on the role and responsibilities.

Performance of ‘on call’ duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position. The days, times, duration and frequency of on call arrangements may be subject to change, including at short notice, as required by Urban Utilities’ operational needs as applying from time to time. At all times whilst on-call, you must be fit for duty, contactable, and able to respond, including the ability to physically attend if required, to the operational needs of the business within a reasonable timeframe and in a safe manner.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au

Job advertisement closes 9th March 2025