Senior IT Service Desk Specialist

Job Description

NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal Agency.

This role is located 100% onsite at Fort Eisenhower, Georgia

Candidates must be able to pass a background investigation.

Key Responsibilities:

• Provide technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat, ensuring effective issue resolution
• Resolve moderate to highly complex technical issues related to computer software, hardware, and operating systems, acting as the escalation point for technical problems
• Manage mobile device support for local wireless handheld devices, including cell phones, smartphones, tablets, pagers, and mobile hotspots
• Manage asset and inventory management support services for all assets (hardware, software) and peripherals managed by enterprise services (to include software license management and warranties).
• Monitors the acquisition, storage, utilization, transfer, and disposal of property from the Asset Team.
• Maintain physical inventory plans and procedures, schedules physical inventories, and assists in their completion
• Notify the appropriate equipment repair contractor for equipment malfunctions covered by maintenance agreements and warranties
• Perform quality checks on 2875 SAAR forms, provide an electronic copy to the Security Manager for approval, and provision approved accounts
• Log and/or brief weekly activities, accomplishments, and upcoming tasks, identifying any risks, issues, or items of interest
• Provide Emergency Request Management for out-of-cycle incidents to resolve a service outage or severe degradation of service delivery.
• Adds final escalation of incidents, vendor management for warranties and repairs, quality checks, status reporting and queue management

Qualifications

Required Qualifications and Certifications:

• Experience- Six (6) years of progressive experience demonstrating the required proficiency
• Education- Bachelor’s degree and/or equivalency
• IAT II: (CCNA-Security, GICSP, GSEC, Security+ CE, SSCP, CySA+ **) DoD 8570.01-M certificate requirement,
• CE: Professional level certificate for supported technology

Preferred Qualifications and Certifications:

• Previous Federal Consulting Experience.
• Additional certifications such as CompTIA A+ or Microsoft Certified IT Professional
• Experience with mobile device support, including wireless handheld devices such as cell phones, smartphones, tablets, pagers, and mobile hotspots

#LI-Onsite

About Us

Perks of working at NetImpact Strategies 

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team 

• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required 

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays 

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) 

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications! 

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024! 

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!  

ABOUT US 

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. 

ACCESSIBILITY NOTE 

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com. 

EQUAL OPPORTUNITY EMPLOYER 

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").