Product Support Engineer
Tasks
- Collaborate with cross-functional teams
- Escalate support cases
- Investigate customer-reported issues
- Maintain customer relationships
- Provide customer status updates
- Reproduce customer problems
- Resolve complex customer problems
- Troubleshoot networking and system issues
Perks/Benefits
- N/A
Skills/Tech-stack
Communication | Customer support | DHCP | DNS | HTTP | Linux system | Linux system administration | Networking | Networking protocols | Networking protocols (TCP | Networking protocols (TCP/IP | Problem Solving | Protocols TCP/IP | SaaS | System Administration | TCP/IP | Troubleshooting | Wireshark
Education
N/A
Roles
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