Head of Performance - Internal Products and Platforms

Job Description:

Head of Performance – Internal Products and Platforms
London / Manchester / Staines

Hybrid working available

Permanent
 

We make health happen

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. As the Head of Performance - Internal Products and Platforms, you will play a crucial role in our mission by leading the transformation of our technology infrastructure. This role is pivotal in transitioning from legacy systems to modern cloud platforms, enhancing our digital workplace, and supporting Bupa’s 'Connected Care' business. With a budget exceeding £100 million and a team of over 400 personnel, your leadership will drive significant improvements in our risk management, commercial operations, and overall digital experience.

Key Responsibilities

• Risk & Governance: Enhance risk management by improving risk culture, management, and reporting. Represent the CIO on GRC matters and oversee audits and risk issues.

• Commercial Management: Lead the commercial aspects of the function, focusing on cost management, financial planning, and vendor cost management. Support business case development and financial transformation.

• Operational and Digital Experience Insights: Foster a culture of data-driven decision-making to improve products and services.

• Strategy, Performance, and Communications: Lead the communication of the platforms/internal products’ strategy and performance. Manage townhalls and report to Business Performance Committees.

• People Management: Lead workforce planning and people transformation, including operating model changes, upskilling, and colleague engagement.

• PMO Oversight: Perform PMO oversight of projects, ensuring alignment with organizational goals and objectives.

What We’re Looking For

• Experience in a similar role for a large organisation.

• A strong background in technology risk, including cyber change, resilience, and technology vendor risk.

• Experience in commercial management for a technology office - cost management, financial planning, and vendor cost management.

• The ability to build strong relationships with finance, procurement, and the wider technology function.

• A proven track record of building and leading high-performing teams.

• Knowledge of information technology standards, tools, and processes, compliance, and audit.

• Previous experience in cloud transformation.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Annual discretionary performance related bonus (target award 25% of base)

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com

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