Consultant, ServiceNow, DevSecOps Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing 

 

You’ll be joining CIBC’s Enterprise Service Management and Automation, as a Consultant, ServiceNow, DevSecOps Support. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. 

 

We are looking for a proactive and detail-oriented ServiceNow Production Support DevSecOps Engineer to join our team. This role is critical to ensuring the stability, performance, and continuous improvement of our ServiceNow platform and its integration with DevSecOps processes. The ideal candidate will have 5 – 7 years of a strong background in ServiceNow production support, DevSecOps practices, and IT operations to address incidents, enhance system reliability, and optimize workflows. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

 

 

How you’ll succeed       

• Production Support- Monitor and maintain the health and performance of the ServiceNow platform, ensuring 24/7 availability. Investigate, diagnose, and resolve incidents and issues related to ServiceNow applications and integrations. Perform root cause analysis and implement long-term fixes to prevent recurring issues. Support ServiceNow upgrades, patches, and hotfixes with minimal downtime. 

• DevOps Integration and Automation- Support and enhance integrations between ServiceNow and DevOps tools (e.g., Jenkins, Azure DevOps, GitHub GitHub Actions , or Ansible). Automate recurring operational tasks using scripting and orchestration tools within ServiceNow. Contribute to the implementation and maintenance of CI/CD pipelines involving ServiceNow. 

• Collaboration and Communication- Work closely with development, infrastructure, and operations teams to coordinate changes and resolve incidents. Communicate effectively with stakeholders to provide updates on system health, incident resolution, and upcoming changes. Provide training and support to end users and junior team members on ServiceNow functionalities. Document operational procedures, troubleshooting steps, and best practices for resolving incidents. Collaborate with stakeholders to review incidents and implement continuous improvement initiatives 

 

Who you are  

You can demonstrate experience in: internal applications, you have working knowledge of ServiceNow, structure and operations sufficient to apply and adopt standard practice and processes for generally related operational activities. 

• Hands-on experience with ServiceNow administration, including workflows, business rules, and UI configurations. 

• Strong troubleshooting skills for ServiceNow integrations, scripts, and platform performance. 

• Familiarity with DevOps tools such as GitHub, GitHub Actions, Jenkins, JIRA, Azure DevOps. 

• Proficiency in scripting languages such as JavaScript, Python, or PowerShell. 

• Experience with ITIL frameworks and production support processes. 

• Ability to prioritize and manage multiple tasks in a fast-paced environment. 

• Strong analytical skills for incident management and root cause analysis. 

• Excellent written and verbal communication skills. 

• Ability to work collaboratively with cross-functional teams. 

• Customer-focused mindset with a commitment to providing high-quality support. 

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. 

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. 

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. 

You put our clients first. You engage with purpose, to find the right solutions. You go the extra mile, because it's the right thing to do. 

Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 5th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Testing, Business Requirements, Business Systems Analysis, IT Process Improvement, Operational Efficiency, Operations Support