Cyber Security System Administrator

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The Office of the CIO (OCIO) Enterprise Cyber Security Posture Improvement project focuses on acquisition and implementation of state-of-art tools to enhance Enterprise-wide cybersecurity capabilities considering the key cybersecurity functions.

NCI Agency initiated a project and procured Active Directory Clean-up Tool (Tenable Identity Exposure) providing identity unification and risk scoring, real‑time attack detection and continually assessing directory services security in real‑time, eliminate attack paths that lead to domain domination, and investigate and inform.

To support NISC for the execution of tasks identified in the subject work package of the project, the NCI Agency is looking for subject matter expertise in the delivery of complex, foundational and novel Cybersecurity capability.

Role Duties and Responsibilities

Active Directory security operations:

• Operate the Tenable Identity installations, in coordination with the Continuous Vulnerability Assessment and Identity and Access Management teams,
• Monitor the Tenable Identity Exposure-generated events, detect and support remediation of Active Directory incorrect permissions/roles/groups’ configurations,
• Report the identified CIS security incidents following the NCIA procedure, and support the security investigations,
• Create monthly AD security compliance reports, including the amounts of active, inactive and disabled users and service accounts,
• Support the installation/configuration, and upgrade the Tenable Identity Exposure installations in scope of this SOW, following the NCIA change management process and using NCSC security configurations to ensure compliance of the managed networks with NATO Security Directives,
• Support the development of mitigation and remediation plans, following the identification and assessment of cybersecurity risks for Active Directories in scope,
• Assist with complex remediation activities for the NATO CIS in scope of this SoW; conduct remediation activities in collaboration with the NCIA Service Delivery Managers,
• Ensure adequate level of systems/data protection is implemented for NISC managed CIS in accordance with NATO Security policies and directives,
• Perform all operation, support and maintenance activities described in Annex C,
• Log and track Service and Change requests using the enterprise ticketing system (ITSM),
• Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.

Escalation:

• Escalate complex issues to appropriate teams when necessary,
• Follow up on escalated issues to ensure timely resolution and user satisfaction.

Knowledge Base Management:

• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions,
• Share knowledge and best practices with team members to improve overall service quality.

Performance Monitoring:

• Monitor support metrics and KPIs to ensure high-quality service delivery,
• Participate in regular reviews to identify areas for improvement and implement corrective actions.

Automation and Efficiency:

• Develop and implement automation scripts to streamline routine support tasks such as software installations, updates, system and software checks and notifications,
• Utilize automation to create workflows for repetitive tasks, improve service efficiency and proactively implement solutions.

Communication and Collaboration:

• Communicate effectively with internal user community to understand their issues and provide clear instructions,
• Collaborate with IT teams to resolve issues and improve service delivery.

Essential Skills and Experience

Technical Proficiency:

• Microsoft Active Directory and PowerShell expert knowledge,
• Experience with security configurations for Active Directory-based enterprise networks,
• Knowledge of and experience with Tenable Identity Exposure,
• CIS Security Assessments (SA) remediation.

Problem-Solving Skills:

• Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues,
• Ability to guide users through problem-solving steps effectively.

Automation Skills:

• Proficiency in automation to create workflows and automate repetitive processes,
• Ability to identify and implement automation opportunities to enhance efficiency.

Communication and Interpersonal Skills:

• Excellent verbal and written communication skills,
• Ability to communicate technical information to non-technical users in a clear and concise manner.

Customer Service Orientation:

• Strong customer service focus with a commitment to user satisfaction,
• Patience and empathy when dealing with user issues and concerns.

Organizational Skills:

• Ability to manage multiple support tickets and prioritize tasks effectively,
• Attention to detail in documenting support activities and maintaining accurate records.

Team Collaboration:

• Ability to work effectively as part of a team and share knowledge and resources,
• Willingness to collaborate with colleagues to solve complex issues.

Others:

• The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure,

Desirable Skills and Experience

• Experience in working with NATO,
• Experience of working with NATO Communications and Information Agency,
• Experience of working with national Defence or Government entities.

Language Proficiency

• Business English

Working Location

• Braine l’Alleud, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.