Security Engineer I, Customer Service Security Response Operations (CSSRO)

Customer Service Security is the first line of defense protecting our Customers and their interests from technical & malicious adversaries, seeking to steal their data and/or cause them harm. We are looking for Security Engineers who are ready to take on a front-line role in addressing security issues facing the largest Customer Service operation in the world, where customer obsession equals protection. Security issues at this scale and speed require a passion for engineering robust solutions to complex security challenges, as well as the ability to quickly design and build solutions to address them.

CS Security is looking for Security Engineers to ensure that our Customer protection is always the priority. We drive incidents to the highest standards, to maintain and enhance internal and external customer trust. If you enjoy analyzing, engineering and architecting solutions to deliver results faster, and you are skilled at investigating security issues and new threat scenarios, this position will provide you with a challenging opportunity to work alongside world-class talent in solving complex and far-reaching problems. A successful candidate will have a good mix of deep technical knowledge and a demonstrated background in Security Engineering and Architecture activities.

Key Responsibilities include:
- Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.
- Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts.
- Conduct deep-dive investigations into threat and fraud abuse reports and detections
- Influence service teams across Amazon to develop systems and processes with security best practices.
- Attend internal and external training regarding security engineering and response.
- Find opportunities to improve from large-scale security incident investigations.
- Participate in or lead post-mortem analyses.
- Design & Build security-related services for internal customers.
- Develop and mentor other security engineers, analysts, investigators, and software developers.

Key job responsibilities
- Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.
- Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts.
- Conduct deep-dive investigations into threat and fraud abuse reports and detections
- Influence service teams across Amazon to develop systems and processes with security best practices.
- Attend internal and external training regarding security engineering and response.
- Find opportunities to improve from large-scale security incident investigations.
- Participate in or lead post-mortem analyses.
- Design & Build security-related services for internal customers.
- Develop and mentor other security engineers, analysts, investigators, and software developers.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 2-3+ years of work in related technical security roles (such as threat hunting, threat intelligence, security data analysis, security operations, incident response, etc.)
- 2-3+ years of experience with cloud technologies (AWS preferred, Azure, Google Cloud, etc)
- Related Information Security Certifications
- 2-3+ years of experience with security analysis on cloud services, especially server-less and authentication services.
- 2-3+ years of experience with incident handling/response, active attacks / live scenarios / applied computer security

Preferred Qualifications

- Bachelor's degree in mathematics, computer science, or related engineering disciplines
- GIAC Certified (GSEC, GCIH)
- Experience with host and network log analysis
- Knowledge and experience with hunting utilizing TTPs (Tactics, Techniques and Procedures)
- Knowledge of Windows, Linux, MacOS and/or ChromiumOS process and system monitoring
- Possess a strong understanding of common enterprise technologies

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125,500/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.