Senior Technical Account Manager

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Are you a talented software engineer ready to make a huge impact on strategic customers? Do you thrive in customer-facing roles and have the technical skills to help clients get the most out of Black Duck products and services? If you're excited about advancing your career in software security and making a real difference, we want to hear from you!

The Team: The Black Duck Account Management team is dedicated to supporting the development of our strategic customers’ AppSec vision by increasing adoption and improving utilization of Black Duck technology in the enterprise. Our TAMs help some of the planet’s largest and most complex organizations successfully build secure, high-quality software faster, and derive the maximum value from their Black Duck solutions.

Our Culture At Black Duck, we foster a collaborative and inclusive environment where every team member is valued and empowered to make a difference. We believe in continuous learning, innovation, and the power of diverse perspectives. Our team thrives on open communication, mutual respect, and a shared passion for excellence. We celebrate successes together and support each other through challenges, creating a strong sense of camaraderie and purpose. 

Growth Opportunities Joining Black Duck means embarking on a journey of continuous professional growth. 

We offer numerous opportunities for career advancement, including specialized training programs, mentorship from industry leaders, and the chance to work on cutting-edge projects. 

Our commitment to your development ensures that you will not only enhance your technical skills but also expand your leadership capabilities, positioning you for future roles within the company. 

Key responsibilities:

• Partner with the account team to strategize, orchestrate, and execute activities tailored to each strategic customer. 

• Ensure value realization by increasing adoption, optimizing technology, managing complexity, and evangelizing best practices. 

• Be a strategic partner aligned with business priorities, helping to address capability gaps and craft executive strategies. 

• Act as a trusted advisor, providing guidance on industry and technology trends, and enabling informed, better decisions. 

• Provide proactive advocacy within Black Duck, orchestrating resources and prioritizing requests. 

• Increase customer efficiency by preventing issues, resolving challenges, and helping them leverage new capabilities faster. 

• Facilitate community-building and knowledge-sharing. 

Key Requirements:

• Knowledge of application security and vulnerabilities.  

• Understanding of open-source licensing issues. 

• Software development experience with C/C++, Java, C#, or other dominant programming language. 

• Experience with Continuous Integration and DevOps tools. 

• A demonstrated technical aptitude, sharp consultative instincts, and a passion for delivering ground-breaking solutions for top-tier technology companies. 

• Rock-solid analytical skills, conceptual ability, and creativity. 

• At least 10 years in a customer-facing role. 

• The talent to work with, connect to, and influence customers to transform processes to utilize new technologies. 

• Excellent communication, presentation, problem solving, relationship-building, and project management skills. 

• The ability to travel up to 25% of the time as the job requires. 

• Bachelor's Degree in Computer Science, engineering, or other STEM field. 

Preferred Qualifications 

• A successful track record as a technical account manager, solution architect, or sales engineer for complex AppSec, CI, or DevSecOps products and services. 

• Security certification such as CEH, CISSP, or CSSLP. 

• Experience with enterprise-scale web development technologies and microservices.

• MBA or Master’s degree in management or technical field

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.