Cyber Security Incident Response Manager (f/m/d) - SAP Global Security & Compliance (SGSC)

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you will do

An SGSC Operations Incident Response Manager defender of SAP’s digital enterprise. Our Incident Responds Manager are responsible for managing the triaging of security alerts detected by Enterprise Detection and SIEM, analyzing all available data to determine if a cyber-attack is occurring, scoping the extent of a suspected attack, coordinating efforts to contain attacks, performing forensic investigations to determine the details around an attack, and providing guidance on remediation actions.
 

• Performs incident response management duties as part of the Global SGSC Incident Response team.
• Provide timely and relevant updates to SAP leadership and internal stakeholders.
• Manages the process of determining the attack scope and root cause analyses by using forensic investigation methods.
• Partners with internal teams to review monitoring requirements and create detection alerts.
• Manages the development of automated workflows that will reduce detection and response times.
• Ensures the review and closure of resolved and end-user confirmed cybersecurity incidents.
• Reviews current Incident Response process workflows and recommends improvements.

What you bring

As an Incident Manager (f/m/d), it is crucial to have a clear understanding of the incident management process to effectively respond to incidents. Incident Managers must oversee and ensure that each stage is handled correctly to resolve incidents quickly and minimize their impact on operations.

A critical responsibility of an Incident Manager is communication and coordination with stakeholders; this includes internal and external stakeholders. An Incident Manager must coordinate with relevant internal departments such as IT,  Lines of Business Security Team and legal to ensure a cohesive response to the incident. Clear communication and coordination among stakeholders will help minimize an incident’s impact and prevent it from escalating.

The Incident Manager’s responsibilities include overseeing the incident management process, handling various incident types, initiating an incident response procedure, and communicating and coordinating with stakeholders. Effective management of these responsibilities is critical in minimizing incidents’ impact on operations and maintaining business continuity.
 

• Bachelor’s or master’s degree in computer science, Information Security, Information Systems, Engineering or related work experience.
• Understanding of one or more technical areas like:
  • Network protocols (TCP/IP, TLS, HTTP, DNS, SMB, etc.)
  • File systems (exFAT, NTFS, ext4, APFS, etc.)
  • Memory forensics
  • Database and web application security
  • Cloud security
• Strong technical knowledge of information technology systems and infrastructure
• Understanding of risk management, mitigation, and incident response frameworks
• Experience communicating with senior management and executives.
• Knowledge of relevant laws and regulations related to incident response and data privacy.

Meet the Team

You will manage the EMEA Incident Response team. This team consists of a combination of IR Analysts and IR Investigators. The entire team is based in Waldorf, Germany and participates on our Return to Office Program with several days a week in the Waldorf office.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 410571  | Work Area: Information Technology  | Expected Travel: 0 - 20%  | Career Status: Management  | Employment Type: Part Time or Regular Full Time #LI-Hybrid
 

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