Identity Governance and Operations Service Lead

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Ready to put your mark on the world of cybersecurity? We’re looking for an Identity Governance and Operations Service Lead to bring fresh perspectives and bold solutions to our team. In this role, you’ll be instrumental in shaping how our organization provides secure, appropriate, and timely access to enterprise resources and as well as be a catalyst to drive our Identity and Access Management strategy. 

 What You'll Be Doing:

The Identity Governance and Operations Service Lead will be instrumental in shaping and executing the strategic vision for the company's global identity provisioning and access management initiatives as well ensuring operational excellence across the Lilly Identity and Access Management portfolio of services. Part of this critical role entails developing comprehensive technology roadmaps, prioritizing impactful enhancements, driving continuous service innovations, effectively engaging with key stakeholders, and optimizing the identity governance and access management technology landscape. Additionally, this role has responsibility to drive to operational excellence across all identity services with a disciplined approach to service delivery and collaborative customer support.  The goal is to evolve current approaches to drive efficiency through extending automation capabilities, building up insights to support proactive service health management, and maintain security for critical resources for the Lilly environment. 

Team Leadership & Management: 

• Lead and mentor a high-performing team of identity engineers and support team. 

• Provide coaching, career development, performance management, and professional growth opportunities. 

• Foster a culture focused on innovation, automation, continuous learning, and operational discipline. 

• Cultivate a global team culture, ensuring alignment across geographies to operate as one global team. 

• Identify critical skill gaps and develop strategies to attract, retain, and upskill top talent. 

• Cultivate a diverse and inclusive team fostering different perspectives and backgrounds. 

Operational Excellence: 

• Drive the strategic vision for incident management, change management, and problem resolution processes, ensuring these are seamlessly integrated into the overall identity services strategy. 

• Lead and coordinate high-impact Incident Action Teams (IAT) to address critical identity service disruptions, with a focus on minimizing business impact and enhancing future resilience. 

• Establish and monitor comprehensive service metrics to gauge the performance and success of identity services, aligning these metrics with broader business goals. 

• Oversee platform and technology management, emphasizing strategic vulnerability management, lifecycle management, and effective vendor partnerships. 

• Identify and implement opportunities for significant operational enhancements through strategic adoption of new technologies, automation and process improvements. 

• Champion the integration of automation, advanced tooling, CI/CD pipelines, and Agile methodologies to drive operational excellence and innovation. 

• Ensure all identity-related security incidents are managed in alignment with strategic security principles and technology standards, leveraging incident insights for continuous strategic improvement. 

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Technology Strategy & Roadmap: 

• Formulate and uphold a unified, global strategy for identity governance and access management that aligns with organizational goals, risk management frameworks, and advancing technological landscapes. 

• Assess and integrate cutting-edge technologies and strategic vendor partnerships to meet dynamic business and security demands. 

• Articulate the long-term strategic vision for identity governance and access management services. 

• Design resilient identity governance and access management services that anticipate and mitigate emerging threats, applying industry-leading practices and intelligence insights. 

Stakeholder Engagement

• Engage with security leadership, architecture, cyber defense, IT, and business stakeholders to understand priorities and ensure alignment. 

• Evangelize the Identity governance and access management strategy across the enterprise and collaborate with cyber defense operations on threat detection strategies. 

Compliance & Risk Management: 

• Ensure Identity governance and access management services enable compliance with regulatory and industry requirements. 

• Define appropriate Identity governance and access management services controls to mitigate risks identified through security architecture reviews and risk assessments. 

• Provide oversight and guidance during security audits related to Identity governance and access management services domains. 

• Ensure services enable compliance with regulatory requirements (e.g., PCI-DSS, HIPAA, GDPR) and industry standards. 

Your Basic Qualifications:  

• Bachelor's degree in Computer Science, Cybersecurity, or a related technical field. 

• 10+ years of experience in Identity and Access Management with deep expertise in areas like identity provisioning, access management, identity governance, and administration including SailPoint and EntraID Connect. 

• 8+ years of experience in leading an Enterprise IT services operational support organization. 

• 5+ years of proven leadership experience in Identity and Access Management. 

• 5+ years of experience in technology strategy and roadmap planning in an enterprise environment. 

• 5+ years demonstrated experience leading, coaching, and developing team members. 

Additional Preferences: 

• Strong business acumen combined with technical depth to influence and drive outcomes. 

• Excellent stakeholder management, communication, and leadership skills. 

• Knowledge of IT operations, system administration, and identity and access management processes. 

• Experience with compliance frameworks like PCI-DSS, HIPAA, NIST 800-171, etc. 

• Relevant certifications like CISSP, CISM, GCIA, GCIH preferred. 

• Experience managing both operational and capital expenditure budgets. 

Additional Information: 

• Remote with travel to Indianapolis -10-25%. 

• Local candidates will be required to work a hybrid model at the Lilly Corporate Center in Indianapolis, Indiana. 

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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