Head of Security Operations Centre

We are currently recruiting for a Head of Security Operations Centre, reporting to the Global Chief Information Security Officer (CISO), to lead our Security Operations Centre and ensure that we detect, respond to, and recover from cyber-attacks promptly and with minimum impact.

This is an incredibly exciting time to join Tunstall as we embark on an exciting period of transformation. You will be joining a recently created and growing global Information Security team within Tunstall and play a key part in the success of this transformation.  

This role would be based at our Madrid office working on a hybrid basis. We are flexible on number of days in the office, and on location and would consider applications from people who can work at one of our other European offices (Malmo, Sweden or Manchester, UK).

Please can you ensure your CV is uploaded in English so the team can review.

What will you be doing in this role?

As our Head of Security Operations Centre (SOC), you will ensure the required capabilities and competencies are in place so that our SOC can effectively detect, respond to and recover from cyber-attacks.  It is expected that our SOC will leverage specialist managed services providers to deliver core services, like security monitoring and detection, and you would be responsible for planning, developing and maintaining a comprehensive SOC programme to monitor all Tunstall networks and systems to detect cyber threats.

Coordinating, driving the direction and overseeing the team and service providers to ensure that the outcome and achievements are aligned with the overall information strategy and business objectives at Tunstall is vital to the success of this role.

Whilst this is a senior position, it will require hands on work as well, so you must be happy to work at the strategic, tactical and operational level as required.

The Ideal candidate:

To be successful in this role you will have substantial experience in cybersecurity roles, with considerable experience in a Security Operations Centre (SOC) related role. You will have a deep understanding of the cybersecurity market, trends, vendors and security solutions required to build a modern SOC and have held senior management positions in complex, multinational organisations.

With a strong technical background, a naturally collaborative style, excellent written and verbal communication skills, and an analytical mindset, you will be able to engage and influence senior stakeholders globally. You will be an effective people manager, able to coach and motivate a team, driving high performance. The ability to manage complexity and make decisions with limited information is vital to the success of this role.

In addition, you will be proactive, with a high attention to detail, taking ownership of tasks, able to solve problems effectively, and be tenacious in your approach to ensure completion of tasks and projects to time and to required quality.

What we offer:

• Hybrid Working,
• Competitive salary + potential bonus,
• Boost your learning and growth through access to a Talent Library with over 800 courses, and access to Udemy or O’Reilly learning platforms,
• A warm and welcoming team environment and a chance to build a rewarding career.

Some of your key tasks will be…

• Build a highly engaged and trained team with the required capabilities and competencies to achieve the stated mission,
• Plan, develop and maintain a comprehensive SOC programme to monitor all Tunstall networks and systems and detect cyber threats,
• Coordinate, drive direction and oversee the team and service providers to ensure that the outcome and achievements are aligned with the overall information security strategy and the business objectives,
• Engage and align priorities with IT teams in the countries and at Group level to implement our security capabilities, tooling and services,
• Coordinate the response to relevant security incidents,
• Manage the strategic plans and operational activities of the SOC, aligning those with the Global Information Security and Tunstall Technology Group budget and plans,
• Define goals, priorities, KPIs, metrics and dashboards to monitor and supervise the security services delivered as well as security-relevant events,
• Report regularly to the Global CISO and required stakeholders about the SOC activities, SOC performance and security-relevant events, e.g. security incidents,
• Define the service model, service level agreements and service portfolio for the SOC security services, covering also the outsourced services,
• Keep a constant innovative, challenging and constructive attitude towards continuous improvement.

Key skills and experience:

• Substantial experience in cybersecurity, with considerable experience in a SOC related leader role, working with managed service providers (as a customer),
• Previous experience in senior management positions in complex, multinational organisations,
• Deep understanding of the cybersecurity market, trends, vendors and security solutions required to build a modern SOC,
• Excellent written and verbal communication skills,
• Strong technical background and ability to work at high level whilst paying attention to the details,
• Ability to manage complexity and make decisions with limited information or under uncertainty,
• Bachelor’s degree in computer science, Computer Engineering, Mathematics or similar or have equivalent experience,
• You must be able to communicate effectively in English (ie CEFR C1).

Desirable skills and experience:

• Spanish or Swedish language skills

If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.

A bit about us:

Tunstall is a market-leading health and care technology provider.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.