Disaster Recovery Coordinator

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

The Disaster Recovery Coordinator is responsible for ensuring the development, maintenance, and execution of disaster recovery and business continuity plans for both company-hosted and external solutions. The coordinator will work closely with internal teams and external vendors to define and document disaster recovery requirements, and they will lead disaster recovery exercises to ensure readiness. This role requires the ability to assess recovery readiness, update critical documentation (such as runbooks and KPI tracking), and fulfill audit reporting requirements, all while continuously maturing the company's DRP capabilities.

This is a permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. This role may require you to work in-office at least once a week. This role will also require you to be on-call outside of business hours during major incidents as an escalation point.

A typical day would involve:

• Quickly identifying issues during DRP exercises and real-world incidents, determining root causes, and implementing corrective actions.
  Assessing evolving business requirements and technical environments to modify and enhance disaster recovery plans accordingly.
  Handling unexpected challenges, such as vendor performance issues, infrastructure failures, or gaps in recovery procedures, while balancing the need for operational continuity with resource limitations.
• Clearly conveying the importance of disaster recovery and business continuity efforts to both technical and non-technical audiences.
  Collaborating with senior leadership, IT teams, business units, and external vendors to ensure DRP requirements and exercises align with organizational needs.
  Influencing cross-functional teams to prioritize disaster recovery efforts and drive improvements in recovery processes, ensuring that recovery objectives are met in case of a crisis.
• Document DRP Requirements: Define disaster recovery plan requirements for both company-hosted solutions and external solutions. Collaborate with vendor management for external solutions. Create and Maintain DRP Plans: Develop and regularly update disaster recovery plans to align with the organization’s business continuity strategies.
• Audit Reporting: Provide comprehensive reporting to meet audit requirements, ensuring compliance with disaster recovery policies and regulations.
  BCP Representative: Serve as the designated line of business representative for Business Continuity Planning within ICE, ensuring business continuity efforts align with overall organizational goals.
• Execute DRP Exercises: Schedule, execute, and report on DRP exercises to ensure disaster recovery capabilities are effective and operational.
• Maintain DRP Runbooks: Ensure disaster recovery runbooks are up-to-date, accessible, and user-friendly for recovery staff and incident managers during disaster events.
• KPI Management: Update the BCP system list with DRP KPIs to facilitate effective business impact assessments and risk mitigation strategies.
• Continuous Improvement: Continuously assess, refine, and mature the company’s disaster recovery capabilities, ensuring alignment with best practices and evolving industry standards

You have:

• Bachelor’s Degree in Information Technology, Computer Science, Information Technology, Business continuity, or a related field.
• 3-5 years hands-on experience with Disaster Recovery and business continuity
• Strong knowledge on BCP, DRP, BCM, Risk Management, Vendor Risk Management and Crisis Management.
• The Disaster Recovery Coordinator should possess strong analytical skills to assess risks and develop effective recovery plans, along with project management expertise to oversee DRP exercises and track progress.
• Technical proficiency in IT infrastructure, cloud environments, and disaster recovery tools is essential, as is the ability to document processes and generate audit-compliant reports. The role requires a keen attention to detail, adaptability to changing environments, and the ability to collaborate effectively with internal teams and external vendors.
• Strong communication skills are crucial for conveying complex recovery strategies to diverse stakeholders, while problem-solving, decision-making under pressure, and leadership abilities are necessary to ensure a smooth and coordinated response during disaster events.
• Have one or more of the following certifications is considered an asset 
  • Certified Business Continuity Professional (CBCP)
  • Certified Disaster Recovery Engineer (CDRE)
  • Certified Information Systems Security Professional (CISSP)
  • ITIL Foundation or Advanced Certifications
  • Certified Information Systems Auditor (CISA)
  • Certified in Risk and Information Systems Control (CRISC)

You are:

• An Analytical Problem solver – You are able to identify and separate out the key components of problems and situations. You analyze and interpret information from a range of sources to spot patterns and trends in information and to deduce cause and effect from this. You can generate a range of creative solutions, evaluate them and choose the most appropriate option.
• A strong communicator – You are able to communicate information and ideas clearly and articulately both in oral and written form. You have the ability to convey information clearly and succinctly to various audiences, including technical teams, management, Senior Leadership, and non-technical stakeholders.
• A people leader - you have people leadership skills to manage a team of direct reports and support the technical/transactional activities and carry out people practices. You have the ability to be adaptable to manage and lead yourself and your team through change.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for this role is $71,500.00 to $107,300.00 annually. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Posting Deadline: Posted until filled

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

We offer:

• We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.  
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruitment@vancity.com for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.