Product Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Do you want to be known as a Cyber Security Leader?

We take pride in delighting and empowering our customers by providing superior customer service and helping them get the best from our products including utilisation, planning and implementation of their Cyber Security Training and Awareness programs.

Do you have the need for speed?

As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing.

Do you sweat the small stuff?

Our customers rely on us for support and ensuring they get the best protection from our products, we achieve this by being well informed, organized, meticulous and responsive.  We focus on the customer’s objectives and do everything within our power to help them achieve them.

 Have a desire to work independently AND part of a team?

We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.

Your day to day

• Ensure high quality customer service and technical troubleshooting to both internal and external customers
• Proactively research and integrate product changes into daily support process
• Work with customers to plan their annual Security Training and Assessment program
• Create and launch training assignments, assessment campaigns and status reports
• Maintain a consultative approach to customer support and program implementation
• Act as an intermediary between customers & internal teams to resolve escalated & technical issues
• Maintain the customer-facing knowledge-based documentation
• Perform other duties as assigned

What You Bring To The Team

• Bachelor’s degree or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
• Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
• Strong interpersonal and customer management skills
• Excellent time management skills
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently
• High energy, confident, and enthusiastic attitude
• Demonstrated ability to develop technical skills
• Experience with Salesforce, Microsoft Excel, reporting tools is desirable
• Experience troubleshooting browsers, networks, and general HTML is an added bonus
• Demonstrate smart decision making with attention to detail
• Ability to identify resources and achieve exceptional customer satisfaction
• Ability to support APAC hours (including Singapore)

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.  

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!