Security Engineer

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

ABOUT TREND MICRO

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

POSITION OVERVIEW

The Security Engineer in Singapore is responsible for technical support for Trend Micro's family of products and managing the customers’ account for their technical and security needs.

PRIMARY RESPONSIBILITIES

• Able to deploy and maintain Trend Micro solution and performing on-site and remote installation and support.
• Perform configuration, testing and maintenance support for the Trend Micro solution in customer’s new and ongoing projects.
• Serve as the Technical Support expert and capable of handling escalations, incidents, outages and infrastructure challenges.
• Develop and maintain technical and configurations documentation
• Perform administration of security solutions and check to ensure system is running as expected in terms of performance and security
• Collaborating with cross-functional teams to ensure secure cloud environments while addressing emerging security challenges.
• Work closely with customer’s internal Application, Cloud Providers, DevOps, IT, and development teams to integrate security into all stages of the software development lifecycle (SDLC).
• Work closely with SOC team for security logs, alerts, and reports to detect and respond to threats.
• Bi-weekly project updates, follow up the project status and reporting.
• Actively owning production level incidents till resolution
• Direct support to premium/key customers on technical issues
• Account Management by providing technical updates, monthly/quarterly case reviews, threat assessment/advisories for pro-active protection, train customers on product & threat, provide notifications from corporate on enhancements/bug-fixes, customer relationship for account retention
• Maintain technical relationships with nominated customers
• Be a trusted threat advisor for nominated customers
• Act as the customer’s champion within Trend Micro
• Be available 24x7 to provide crisis support services to nominated customers
• Manage and progress technical support cases
• Provide assistance to nominated backup customers when other team members are absent
• Regularly meet with clients for the purpose of relationship building
• Conduct presentation to potential customers to drive growth in Premium Support Program enrolments.
• Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners in implementation projects
• Collaborate with internal teams to enhance customer/partner experience
• Perform Back pre-sales role as requires

EXPERIENCE

• Hand-on experience in deploying Trend Micro products.
• Experience and familiar with Government Cloud (GCC) and On-premise environments, while supporting the adoption of SaaS products.
• Experience with public cloud technologies: AWS, GCP or Azure.
• Experience working in CISO or security led organizations desirable but not essential.
• Hands-on Experience with CI/CD pipelines: Tekton, Harness, Jenkins or equivalent as.
• Hands-on Experience with Infrastructure as Code: Terraform, CloudFormation, Ansible
• Technical Certification such as TCAP, TSCE, VCP, CCNA, CCNP, CISSP, MCSE, SUN Professional or equivalent will be an advantage.
• 4-6 years’ experience in post-sales technical support, system administration or related field.
• Strong knowledge and understanding of security industry.
• In-depth knowledge of multiple Operating Systems (Windows, Windows Server, LINUX, Solaris) and networking environment.
• Good interpersonal skill and service oriented.
• Good problem solving skills
• Able to cope with customer demands and take challenges positively
• Be resourceful, self-managed, energetic, friendly and have excellent communication skills
• Strong in documentation and process methodology

What We’re Looking For

· A motivated professional with a strong understanding of application and network infrastructure.

· Hands-on experience in network technologies and compliance frameworks.

· A problem-solver who can effectively ensure operational excellence.

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

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