Sales Engineer

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Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

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At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence.  With Trend Micro, you drive your own development.  You are recognised for your passion to succeed, and can be the best part of yourself here.

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Overview:

The Sales Engineer (SE) will be the technical bridge between our Sales Representatives and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers to help close business by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

Key Responsibilities:

• Collaborate with customers to understand their challenges and present tailored solutions that address complex technical needs.

• Lead Proof-of-Concept (PoC) engagements, helping customers plan and successfully implement Trend Micro solutions.

• Provide expert guidance on Trend Micro products in a pre-sales context while working in a dynamic and fast-paced environment.

• Build and maintain strong technical relationships with customers and prospects, working closely with internal Sales, Channel, and Partner teams.

• Design and support cloud and security architectures, offering innovative solutions to customer challenges.

• Partner with technology vendors and customers to drive strategic alliances and strengthen partnerships.

• Share best practices with the Sales Engineering team to enhance overall efficiency and technical expertise.

• Proactively manage technical relationships with customers and prospects while collaborating with internal Sales, Marketing and Partner teams as needed.

• Contribute to the SE Readiness Program and develop subject matter expertise in assigned products and solutions.

• Willingness to travel regionally (approximately 30-35%) for customer presentations, marketing and user group events, and urgent on-site customer support.

Qualifications:

• We are looking for a candidate with drive, enthusiasm, with a strong work ethic & a desire to learn and develop their career within cyber security!

• If you are early in your career path, but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Sales Engineering, then we would love to hear from you!

• We are also taking applications from more experienced Sales Engineers or Security Specialists who have:

  • 3+ years SE experience and/or professional services experience

  • 3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)

  • Experience working with multi-cloud environments such AWS, Azure or GCP

  • 2+ years SOC or IR Experience an advantage

Desired Experience & Qualifications:

• Experience in Pre-Sales with knowledge of value-based selling, consultative selling, and solution architecture.

• ITIL v3 or later certification (preferred).

• Relevant cybersecurity certifications such as CEH, CompTIA Security+, or CISSP (preferred, but not a must).

• Strong understanding of cloud architectures, with AWS certifications being a plus.

• Basic knowledge of security incidents, network administration, and security solution management (e.g., endpoint/server protection, web/email filtering, IPS).

• Experience with scripting and automation using Python, PowerShell, or Bash.

• Strong time management skills and ability to work independently.

• A fast learner with a proactive approach to new tools and technologies.

• Excellent verbal and written communication, customer service, and negotiation skills, with the ability to engage diverse clients effectively.

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.