Customer Trust Analyst

As Marqeta’s  Customer Trust Analyst, you will work directly with existing and prospective customers, demonstrating how our security and data protection measures align with industry best practices and applicable laws. The Customer Trust Analyst is a bridge between our Sales teams and our Product and Technology teams, playing a pivotal role in the revenue-generating work stream. This role will also collaborate with cross-functional teams to drive the remediation of security risks and ensure we meet our contractual obligations. This role reports to the Manager, Customer Trust within Cybersecurity. 

We work Flexible First. This role can be performed remotely anywhere within Canada. We’d love for you to join us!

The Impact You’ll Have

• Coordinate responses to customer requests, including addressing security and data protection inquiries, questionnaires and due diligence assessments
• Engage with Marqeta’s Product & Tech teams to analyze customer security requirements and drive remediation to improve security features
• Communicate with Marqeta’s customers, prospects and other partners to represent security and compliance on behalf of the organization
• Support customer security audits including gathering and tracking documentation requests
• Update external facing materials including Marqeta’s Trust Center, white papers, due diligence documentation and other resources to be shared with customers
• Monitor compliance with customer and partner contractual obligations 

Who You Are

• Minimum 2-3 years industry experience in Information Security, IT Audit, Risk Management or Compliance
• Excellent verbal and written communication skills including the ability to simplify key security messages and translate technical matters to non-technical audiences
• Experience designing and integrating technical regulations and standards (e.g. PCI DSS, ISO 27001, SOC2, SOX, NIST, GDPR, etc.) 
• Strong interpersonal skills
• A strong bias toward action and able to operate proactively and effectively in a dynamic, fast-paced environment
• Customer service oriented
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently 

Nice-To-Haves

• Masters or Bachelors degree in Computer Science, Information Security, Information Technology or equivalent experience
• IT audit experience
• CISSP, CISM, CISA, CIPP, CIPT preferred but not required

Your Manager

• Rosalyn Hua

Recruiter For This Role

• Agata Wojciechowska

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is $117,000 - $145,000 We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers:

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding today’s realities while challenging ourselves to do better and take on the status quo. 

– Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work, so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance.

– Innovative Simplicity: We believe that simplicity is powerful, especially in innovation—making a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more.

– Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporations, our impact goes deep and wide. And we’ve got the results to prove it.

– Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers and draw energy from that challenge and opportunity.

Equal Employment Opportunity, Accommodations and Privacy 

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national  origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law. 

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.