IT Division Manager

Posting Close Date: 

Applicants must submit their completed application by 03-15-2025 at 11:59 p.m. MST

ABOUT THIS JOB

The Information Technology Administrator is responsible for the successful implementation and support of City-wide IT enterprise applications. This position will work with all City partners to understand their strategic business needs and create IT strategic plans to support these needs. Key solutions include ERP, GIS, Microsoft 365 suite, BI, AWS, and others. The ideal candidate for this position has a strong background in building relationships with business partners, managing a large portfolio of enterprise solutions, and working in an Agile / DevOps environment.

Position Specific Summary

The Information Technology (IT) Administrator position at the City of Tucson’s Information Technology Department administers an information technology division that focuses on applications, databases, interfaces, and reporting. Develops strategies and programs to maintain, update, and secure applications that support City operations. Evaluates the City's need for new technologies and develops and implements strategies to meet those needs.

Work is performed under the supervision of the Deputy Director of Information Technology. This position exercises supervision over division personnel.

Duties and Responsibilities

• Oversees the planning, implementation, direction and management of all functions and resources of the division to achieve the strategic objectives of the department and the city. Formulates and implements division strategic plans and work activities to coordinate and synchronize with department directions and goals. Implements and evaluates department policies, projects, and programs. Coordinates objectives and operations with IT Administrators for overall success and effectiveness of IT capabilities.

• Develops the division teams by fostering a culture of continuous improvement, mentorship, and professional growth. Encourages open communication, teamwork, and a positive work environment. Coaches and mentors managers, offering support and advice to enhance leadership. Establishes clear expectations, provides constructive feedback, and recognizes and celebrates achievements.  Develops and provides formal training in areas of expertise on occasion.

• Sets and upholds high standards of operations within the division. Establishes and monitors Key Performance Indicators (KPI’s) and Objective and Key Results (OKR’s) to measure division and team performance, quality and to identify areas of improvement. Ensures division teams and staff have clearly defined and measured annual goals and targets contributing to division objectives. Encourages team members to proactively contribute ideas and initiatives for ongoing optimization.

• Assists with development and implementation of the department strategic plan, supporting department and City goals. Understands needs and strategic objectives of City partners served by division. Leverages knowledge in Client Application Services (CAS) domain and industry evolutions, in partnership with peers, to envision innovative solutions to achieve stated goals. Maintains knowledge of current developments and practices in information technology. Forecasts and tracks department budget and staff resource plan.

• Stays informed of industry trends and emerging technologies to identify areas of improvement. Collaborates with partner stakeholders to identify and pursue new opportunities to leverage innovative technology to achieve City goals. Leads strategic initiatives to expand division expertise in modern technologies supporting City goals. 

• Performs all other duties and tasks as assigned. Processes optimization and continual improvement.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in related field

Experience: Five (5) years of directly related experience.

Preferred Qualifications:
Degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, Business/Public Administration, or closely related field and (5) years of professional level experience in administration, policy and procedure development, purchasing, budget development, research and program analysis in the area of information technology, or closely related field.


Master's Degree in Information Technology, Computer Science, Cybersecurity, Business/Public Administration, or closely related field.


Certified Information Systems Security Professional (CISSP)


Certified Information Technology Professional (CITP)


Project Management Professional (PMP)


Scaled Agile (SAFe) Certification (any)

Application and Special Instructions

As part of the application process, all applicants are required to submit an updated resume and cover letter at the time of the application.

Applications that do not include both documents by the closing date of the recruitment will be considered incomplete and will not receive further consideration for this recruitment.

POSITION DETAILS

Job Profile

J0785 - Information Technology Administrator

To view the full job profile including classification specifications and physical demands click here.

Compensation Grade

G113

Hourly Range

$47.08 - 70.61 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Exempt

Position Type

Regular

Time Type

Full time

Department

Information Technology

Department Link

No Website

Background Check:  This position has been designated to require a criminal background check. 

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.   

Recruiter Name

Liliana Almeraz (99363)

Recruiter Email

ccs_hr@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.