Incident Response Team Manager- Derby (Derbyshire)

Hello, we’re Severn Trent, officially one of the UK’s Top 50 places to work. We pride ourselves on fostering a dynamic, innovative, and inclusive workplace where everyone feels valued and empowered to do right for our customers, communities, and the environment.

 

If you’re ready to elevate your career with a company recognised for its excellence and employee satisfaction, then this could be the opportunity for you.   

   

 

 

EVERYTHING YOU NEED TO KNOW  

 

 

 

Join us as part of Severn Trent’s expanding Incident Response Team!

 

Be part of our Incident Response Team, responding swiftly to waste and water events.

 

As a Waste Incident Response Team Manager we are looking for someone who is interested in developing themselves as a first class leader, and help us achieve our Goal of taking care of one of life’s essentials.

 

You will be responsible for managing a team of Waste Incident Responders (Tanker Drivers) who will respond to incidents preventing any potential pollution or customer impact, developing their skills and response capabilities.

 

In your role you will have the opportunity to embrace curiosity and learn new skills outside of your ‘day job’. We are encouraged to find new ways of working, to support both ourselves and our colleagues in fixing things for customers before they go wrong. You will be willing to learn new things and embrace the challenges you may face along the way.

 

Start your journey with us and make a real impact on the environment!

If this sounds like you, please read on!

 

 

WHAT YOU’LL BRING TO THE ROLE 

 

 

 

In this role you will be supporting our Waste Customer Operations incident response to prevent pollutions in our region. 

 

You will provide onsite incident support of Operations teams on the ground by supervising incident management and liaising with contractor and STW fleet on any requirements. 

 

As a manager and figure head, we will look to you to provide an excellent customer service and provide essential feedback during and after incident responses while working proactively with all our stakeholders such as Environment Agency, ECAS, Customers and Contractors. 

 

You’ll be expected to show passion and enthusiasm to embrace, identify and drive continuous improvement within the team.

 

In this role, you will lead performance improvement and sustainability initiatives using SBF tools, manage budgets, and ensure 24/7 coverage. You will develop reporting tools to enhance pollution and flooding performance and manage on-site incident responses for wastewater events.

 

Additionally, you will ensure team compliance with regulations, maintain the company’s Operating License conditions, and attend necessary meetings. You will manage stakeholder relationships, mentor the Incident Response Team, champion comm cell ownership, and provide logistical support as needed.

 

You won’t be on your own though, you will be Working flexibly with other Response Managers to create the most effective and efficient Incident Response Team you can. 

 

 

WHAT’S IN IT FOR YOU  

 

 

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. 

 

 

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:  

 

 

Salary: Up to £50,000 + Car Allowance 

28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)   

Annual bonus scheme (of up to £2,250 per annum based on company performance)   

Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)   

Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate    

Dedicated training and development with our ‘Academy’    

Electric vehicle scheme and retail offers   

Family friendly policies    

Two volunteering days per year    

 

 

 

 

WHAT’S NEXT 

 

 

We can’t wait to hear from you.     

 

 

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at recruitment@severntrent.co.uk.   

 

 

And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.   

 

 

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!