Web Application Security Analyst (CDN/WAF Focus) - APAC

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Web Application Security Analyst (CDN/WAF Focus) - APAC

Leveraging our growing security product suite, a Web Application Security Analyst(CDN/WAF Focus) contributes real world security insights to Fastly and our customers as part of our Customer Security Operations Center (CSOC) team, as we address Internet-scale threats.  

The CSOC team provides operational support for Fastly’s security products and services.  Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team.Analysts within this team focus on delivering outstanding security services to our customers.  The team works with the security, operations and customer organizations internally to respond to security threats faced on the Internet today.

What You'll Do:

You will play a crucial role in protecting our customers by monitoring and analyzing their web traffic, leveraging Fastly's CDN and WAF products, to identify security events like account takeover, bot attacks, DDoS attacks, and other malicious activity, with a focus on application-layer attacks. You will also be responsible for managing security configurations and responding to security events. This role offers an excellent opportunity to contribute to a dynamic environment, working on some of the world’s most scalable distributed systems (handling ~25 million requests per second) alongside world-class engineers, and advancing your career in application security. If you are a problem-solver with a strong interest in information security and a commitment to delivering exceptional customer experiences, we encourage you to apply.

Analysts are responsible for the following:

• Respond to customer security issues and provide outstanding support, ensuring an excellent customer experience.
• Analyze web traffic and identify suspicious activity.
• Triage and respond to incoming tickets and proactively detected alerts according to established SLAs.
• Create, contribute to, and review security reports.
• Manage security configurations for our customers.
• Develop new alert creations and attack mitigations, and modify existing controls.
• Provide support for Terraform deployments and configurations.
• Troubleshoot issues related to Kubernetes deployments and configurations.
• Troubleshoot SSO configurations and integrations.
• Contribute to the development and maintenance of processes and policies that support organizational growth.
• Assist with the maintenance of existing runbooks and identify when new ones are needed.
• Interface with clients to address concerns or escalations, tracking and driving to close any issues that impact the service and its value.

What We're Looking For: 

• A strong interest in infosec and application security.
• Working knowledge of core internet technologies like DNS, HTTP, and TLS.
• Understanding of the OSI model and the ability to explain potential exploit methods at each layer.
• Experience in IT or security operations, technical support, or research.
• Scripting ability in a modern language (e.g., Python, Bash).
• Experience with Kubernetes and/or Terraform.
• A desire to contribute to process and policy improvement.
• Ability to work independently and learn with limited supervision, while also being a collaborative team member.
• Experience troubleshooting WAF products.
• Excellent written and spoken English communication skills, with the ability to adapt content for different audiences.
• A focus on delivering exceptional customer experiences.

Bonus Points (Experience in some of the following areas will make you a stronger candidate):

• Experience with log visualization tools (Grafana, Prometheus, Looker, Splunk, Elastic/ELK, etc.).
• Experience working in a SOC or Incident Response Team.
• Familiarity with web server platforms (Apache, NGINX, IIS, etc.).
• Knowledge of application server technologies and frameworks.
• Cloud ecosystem knowledge and experience (AWS, GCP, or similar).
• Unix/Linux or Windows system administration skills.
• Experience with systems configuration management and/or orchestration tools.
• Business speaking and writing proficiency in Japanese and Mandarin

Work Hours:
SUNDAY TO THURSDAY each week around core hours 10am - 6pm | 11AM  - 7 PM - varies during Daylight savings 

Work Location(s) & Travel Requirements:
This position is open to either of the following preferred office locations: 

- Melbourne, Australia 
- Singapore
- Tokyo, Japan 

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home, with at least two days per week in the office. This position will require travel to the US for onboarding, as well as team and company events. You must be eligible to travel to the US. 

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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