IT Operations Manager

Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!

Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:

• Built In’s 2023 - 2025 Best Startups to Work For In New York City

• Built In's 2025 Best Places to Work For In New York City

• Built In’s 2024 & 2025 Best Startups to Work For In the U.S.

• Fast Company’s Most Innovative Companies of 2022

• Forbes Fintech 50 2022

• Business Insider’s Most Promising Consumer Startups 2022

Role Overview
As we’ve grown with more users and a larger team, the operations required to keep our team and systems running on the IT side have grown beyond the scope of what our CTO and VP of Engineering can manage on their own. As our first full time IT hire, your role will be broad in scope and provide for ownership across both IT and Security within Brigit. You’ll work closely in conjunction with our CTO and VP of Engineering to develop our IT Strategy, and then execute on it by managing our systems, consolidating platforms, and automating where necessary.

*This is a full-time role which will operate out of Brigit’s New York office, with the option to work remotely 2 days a week. 

What you'll be doing

• Day to day IT Operations

  • Working with our MSP to provision hardware and software for employees

  • Develop & improve documentation covering core IT processes and architecture

  • Review and update our IT Risk assessment on a quarterly basis

  • Ensure compliance and consistent adherence to our existing IT policies and procedures

• IT Audit Management & Support

  • Work closely with our compliance team as the point person for managing our third party IT audits (PCI, SOC II, PenTests etc)

  • Plan out remediation for issues found within those audits

• Security Infrastructure & Operations:

  • Implement security measures for software, hardware, and cloud-based infrastructure.

  • Oversee identity and access management protocols and ensure robust controls are in place.

  • Manage security tools and systems such as firewalls, SIEM, and intrusion detection/prevention systems.

• Collaboration & Training:

  • Collaborate with engineering, IT, and product teams to ensure security is baked into development processes.

  • Conduct internal security training to promote security awareness across the company.

  • Engage with external partners, vendors, and third-party auditors to assess and improve security posture.

What you have

• 5+ years of experience in IT, with 2+ years at a fast-growing tech company or startup environment required

• Hands-on experience with cloud infrastructure (ideally GCP).

• Experience managing an IDP Platform such as Okta

• Experience managing a managed service provider (MSP)

• Exposure to IT Audits such as SOC II and Penetration Tests

• Strong understanding of security frameworks such as NIST, ISO 27001, or similar.

• Experience with implementing security tools and monitoring systems.

• Excellent communication and leadership skills, with the ability to work cross-functionally.

• Ability to balance long-term strategic initiatives with day-to-day operational needs.

• Certifications such as CISSP, CISM, or equivalent are a plus.

Compensation

The anticipated annual base salary for this position is $135,000 - $160,000. This range does not include any other compensation components or other benefits for which an individual may be eligible (other benefits listed below). The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Benefits and Team

• Medical, dental, and vision insurance

• Flexible PTO Policy

• 401k plan

• Paid Parental Leave

• Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace Care for covered virtual therapy sessions and unlimited on demand health support

• Monthly reimbursements to use against wifi and cell phone bills

• Annual reimbursement for Learning & Development

• Help hard working Americans build a brighter financial future

• High-growth company at an early stage

• A dynamic, flexible and collaborative start-up work environment with a highly talented team

Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com.