Site Reliability Engineer ll

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions.

The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. If you're driven to join a dynamic team, building cutting-edge systems with a profound impact, Microsoft invites you to explore an opportunity within the Secure Admin Services (SAS) team, part of Microsoft’s CISO organization.

The Secure Admin Services team is looking for a Site Reliability Engineer ll. The Secure Admin Services team is a dynamic, supportive community of engineers and program managers committed to delivering top-tier cybersecurity solutions in a highly collaborative and inclusive environment. This team is committed to protecting users and valuable enterprise assets. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Responsibilities

• Collaborate with Architects and SAS Organizations: Gather requirements for OEMs, test laptop models, and ensure they meet SAS/SAW standards.
• Device Testing and Automation: Lead testing and automating processes for SAS/SAW compliance and security.
• Software Development and Management: Develop, Automate, manage, and update software for SAS services.
• Incident Response and Management: Lead incident responses, perform root-cause analysis, and implement post-incident improvements.
• Own, triage, and resolve production issues with a focus on communication, learning, and sharing.
• Reliability Management: Drive reliability and performance across services by proactively monitoring, alerting, and automating processes.
• Collaborate with engineering teams to build tools and processes that reinforce reliability.
• Security Awareness: Implement security measures and ensure compliance with security policies.
• Cross-Functional Collaboration: Work with teams to standardize laptops and ensure smooth operations.
• Performance Review and Improvement: Review system/service performance, identify improvement areas, and enhance user experience.
• Customer and Stakeholder Communication: Communicate effectively with customers and stakeholders.
• Upholding Organizational Culture and Values: Promote and uphold organizational culture and values, exercising cross-team cooperation and influence.
• Embody our Culture and Values

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years  technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python 
  • OR equivalent experience.

• 1+ years of expertise in Automation, System Administration, IAM, Networking - implementation and troubleshooting.

• 1+ years of experience with Automation and Development.

• 1+ years of Incident Management and customer Relationship management.

   

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
  • Microsot Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
  • Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Preferred Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.

• Experience in technical architecture, consulting, automation design, and implementation.
• Skilled in automation engineering, process automation, and technical certification/testing.
• Proficient in software engineering, device testing, network engineering, and systems administration. Knowledge of CI/CD pipelines, version control, and scripting languages (Python, PowerShell, JavaScript). Experience with APIs and third-party system integration.
• Proficiency in testing, automating processes, and managing software updates.
• Strong sense of personal ownership, accountability, and ability to meet deadlines.
• Passion for laptop hardware, penetration testing, and security protocols.
• Experience in cyber security and risk awareness.
• Awareness and implementation of security measures in testing and deployment.
• Ability to troubleshoot complex Device, network and cloud issues.
• Understanding of OS concepts, imaging, virtualization, and certificate services.
• Ability to convey complex technical concepts to non-technical stakeholders.
• Experience with OEM relationships, SKU selection, pricing, and supply chain management.
• Proficiency in testing, automating processes, and managing software updates.
• Ability to work with vendors for service delivery and software updates.

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until March 12, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.