Endpoint Service Manager - EY Global Delivery Services

Protection Service Manager 

Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. 

Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. 

The opportunity 

The Protection Service Manager partners closely across the Security Technology Services (STS) organization, Information Security and business partners to support the processes and successful adoption of internal information security protection products and services. This includes, analytics and reporting, service introduction and readiness, service improvements and other activities identified pertaining to end-to-end service management. The successful candidate will be a superb communicator who is proficient at articulating priorities and developing relationships to drive service adoption for internal security technology offerings.  

Your key responsibilities 

• Assess product performance and value created to clients to identify areas for improvement 

• Interact with business partners and evaluate business models, processes and operations to gather, understand and analyse business requirements 

• Educate and strategically collaborate with stakeholders on the key capabilities available through internal products and services meeting specific security controls 

• Understand industry trends, vendor products, and threat landscape in order to drive strategy and set, maintain, and communicate direction for protection capability delivery 

• Understand and advocate for business customer needs to ensure we are deploying the right service capabilities at the right time to deliver maximum value to the business 

• Support development of business cases defining protection capability value proposition to support product and services roadmap investments 

• Analyse the outcomes of newly implemented solutions / technology to verify they are meeting business requirements 

• Review product metrics to report on the usage, performance, effectiveness and health of service offerings. 

• Drive early adoption, service introduction, operational transition, and continuous life cycle activities for service offerings 

• Drive service improvement and product compliance initiatives for portfolio 

• Participate in vendor management 

• Assist in capturing customer feedback and align solutions, product platforms, products and capabilities to customer and business requirements 

• Publish and maintain portfolio knowledge, processes, and support documentation 

Skills and attributes for success 

• Understanding of core Information Security principles and experience driving product strategies and roadmaps for information security products 

• In depth knowledge of security applications and technologies, as well as operating system platforms including Cloud technologies, to support proper recognition and potential impact of new product or service introductions 

• Experience developing and translating product/service capability vision into clear and defined business requirements to drive functional specifications and technical requirements 

• Experience with developing reports, participating in and driving discussions with senior leaders, and driving improvement action 

• Strong analytical acumen and solution orientation to influence and guide teams in the support of avoiding financial, operational, and security risks to EY and our customers 

• Ability to build and maintain strong relationships across all levels of a matrixed, geographically and culturally dispersed organization 

• Effective communication and analysis skills to break down complex issues, formulate solutions, and influence stakeholders at various levels of the organization including senior and/or executive management 

• Strong oral and written communication skills in the English language to work effectively with end users and IT peers 

To qualify for the role you must have 

• Degree in Computer Science or related field or equivalent work experience  

• 3 years working with information security technology products and service offerings 

• Experience in global enterprise implementation of security tools  

• Experience in project management, service introduction, and service readiness processes 

Ideally, you’ll also have 

• Security certification such as CISSP or CISM preferred 

• ITIL v3/v4 Foundation Certification a plus 

• Agile experience a plus 

What we look for 

• Deep critical thinking skills demonstrating analytical and systematic approach to problem solving 

• Experience working in a global virtual environment 

• Good interpersonal, communication and presentation skills 

• Good judgment, tact, and decision-making ability 

• Ability to understand and integrate cultural differences and motives and to work with cross cultural teams. 

• Ability to deal with ambiguity and change, and exercise appropriate time management 

• Ability to work autonomously but also within a team environment  

What we offer 

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next. 

• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. 

• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. 

• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. 

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. 

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 

Make your mark. [Recommended for Associate to Supervising Associate roles] 

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Apply now.