Head of Quality Assurance

VicRoads RLS, founded in August 2022 by a consortium of Aware Super, Australian Retirement Trust, Macquarie Asset Management, and the Victorian State Government, operates under a long term concession deed issued by the State Government. This strategic 40-year partnership is transforming VicRoads RLS into a more commercial, customer-centric, product led and digitally advanced organisation. Our purpose to ‘make services seamless and support safer networks for our communities’ drives our commitment to ensuring our customers get what they need, when they need it.   

Our organisational values steer our actions, decisions and behaviours as we progress on our path of transformation.  

We work collaboratively with the Victorian State Government to ensure we fulfil regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety 

Annual Salary Range: Up to $220,000 plus Super

Employment Type: Ongoing - Full-Time 

Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds? Are you excited about the challenge of balancing customer desirability with business viability, technology feasibility and broader business strategy to deliver exceptional experiences? If so, we have an incredible opportunity for you! 

We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member, you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform.  You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations. 

Your team is part of the Technology division, a team that are truly collaborative and passionate, and work closely together to deliver outcomes that positively transform the way our customers use our services.  

About the Opportunity 

The Head of Quality Assurance (QA) defines, implements, and improves VicRoads’ QA strategy to ensure high-quality, scalable, and secure digital products. Reporting to the Group Head Digital & Applications, this role oversees all testing functions—manual, automated, performance, and security—within Agile and waterfall methodologies.

Leading a team of Test Managers and QA professionals, the Head of QA drives best practices, fosters continuous improvement, and integrates QA into the delivery pipeline. Collaborating with engineering, product, and DevOps teams, this role ensures applications meet performance, security, and compliance standards.

By tracking key quality metrics, the Head of QA provides actionable insights, optimizes testing frameworks, and ensures QA processes remain efficient and adaptable. This role is critical in maintaining the integrity, security, and reliability of VicRoads’ digital solutions.

• Strategy & Framework: Develop and implement a QA strategy for manual, automated, performance, and security testing. Lead automated testing framework selection, manage security testing (SAST, DAST, penetration), and ensure compliance with standards. Align with Agile methodologies and the development lifecycle.
• QA Practice: Oversee performance testing to assess system scalability, define benchmarks, and address bottlenecks. Ensure continuous integration of automated tests into the CI/CD pipeline and ensure products meet security and regulatory requirements..
• Stakeholder Engagement: Collaborate with engineering, product, and DevOps teams to integrate QA into projects and serve as the main contact for QA discussions and escalations.
• Leadership Lead and mentor a team of QA professionals, fostering a culture of quality and innovation. Educate the business on the importance of best practice QA processes.
• Continuous Improvement & Reporting: Promote continuous improvement by refining QA processes to align with industry trends and organizational needs. Establish and monitor key QA metrics, providing insights to leadership. Conduct root cause analysis for defects and implement preventive measures.

About you 

You are dedicated to ensuring privacy and data security, actively managing risks and promoting a culture of integrity. With strong leadership skills, you lead QA teams, influence stakeholders, and ensure compliance with privacy and security standards, including SAST, DAST, and penetration testing.

You have extensive experience in performance and load testing, resolving bottlenecks, and using tools like Selenium, JMeter, and OWASP ZAP. Skilled in high-compliance industries and Agile environments, you integrate QA seamlessly into development processes while tracking and improving quality metrics.

You bring knowledge of cloud platforms, microservices architectures, and Australian compliance regulations. Your experience extends to optimizing QA through emerging tools like AI-based testing and compliance reporting.

• Implementation: Demonstrated experience in implementing and managing automated testing frameworks, performance testing tools, and security testing strategies
• Certified: You are certified in software testing (ISTQB Advanced Test Manager or CSQA) and security (CISSP or CEH), with knowledge of ITIL frameworks. You also hold a Master’s degree in Business Administration, Information Technology, or a related field
• Communication: Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders.

Culture: 

To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. 

What we offer: 

• Competitive salary and benefits 
• Supportive, diverse, and inclusive work environment 
• Opportunities for professional and personal development 
• Flexible working arrangements and family friendly practices 

How to Apply 

Please submit your application via the “Apply” button. Applications should include a resume and a brief covering letter. Applications close on Wednesday 12th of March, at 11:59pm.

For a copy of the Position Description please email talentacquisition@vicroads.com.au  

Unfortunately, applications cannot be accepted via this email.  

Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness.

Failure to comply with this condition of employment may impact your eligibility for employment in this position with Vic Roads. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.