Security Operations Engineer

Customer Services CS covers customer service in different areas such as technical support, account support, operations, maintenance, network design deployment integration transformation, and education Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases strong Subfamily Description strong. Managed Services MSE is responsible for keeping the network running and proposing conducting network upgrades based on business requirements Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers

• Build, Operations and management of Identity access management solution, Firewall, F5, Servers (HPE, VEEAM), DNS and certificate manager etc.
• Support customer during the emergency, service unavailability and outages (24*7).
• Supporting the customer for configuration management for the security products.
• Diagnostics and root cause analysis with Level 3 support on interfaces and/or network elements (IAM, NCLM, NCM, FW, DNS, SMC etc.).
• Perform Surveillance, KPI Monitoring, Incident Management and Change Management.
• Configuration and provisioning management for Security NE’s in the network operations functions

• 3 to 5 years of relevant work experience Security Operations Support
• Good written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences at various hierarchical levels
• Telecom security expertise: Good understanding of cyber security and cyber security products is required.
• knowledge in identity access management, Firewalls and certificate manager tools.
• Strong knowledge of cyber security domain and its sub domains.
• Skill in (diagnosis, isolation, resolution action and ticket update) of incidents that are escalated by production support because they cannot be resolved.
• Skill to Configuration and provisioning management for Security NE’s in the network operations functions
• Skill in Scheduling and managing the implementation of changes in Security Nodes as per network configuration as per the change requests approved by the Change Management process
• Skilled to Manage, configure and troubleshoot all type of network issues i.e. firewalls (Palo alto, Clavister & Fortinet), DNS, F5, Servers etc.
• Ability to Diagnostics and root cause analysis with Level 3 support on interfaces and/or network elements (IAM, NCLM, NCM, FW, DNS, SMC etc.).
• Skilled to Perform Surveillance, KPI Monitoring, Incident Management and Change Management.
• Handle inbound and outbound technical calls and provide the technical support Handling all domain and email troubleshooting and support
• Follow-up the daily task with the team members and ensure that all incidents’ engagements updated correctly

Preferred Skills:

• Basic security knowledge/ Capability
• Any of the applicable, recognized industry security certifications like (CEH, NSE, CompTIA+)

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
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What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

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Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.