Customer Success Technical Leader (MEX)

Customer Success Technical Leader

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! The Customer Trust team within ISRM performs a key role in responding to all Information Security customer requests. This position will be responsible for engaging and supporting the information security and compliance requirements of our top-tier customers.

About the Role  

In this opportunity as a Customer Success Technical Leader , you will: 

• Build, support, and drive the expansion of the Customer Trust program for Premier Customers and top-tier legal firm clients.
• Proactively reach out to customers and make key security information available directly to Premier and top-tier customers.
• Provide support, guidance, and leadership for the execution of work related to engagements with Premier Customers.
• Act as an initial point of escalation for top customers.
• Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise.
• Track, verify, and collect data for reporting and metrics purposes.
• Report back to the business on the current state and identify control gaps impacting relationships with clients.
• Review and approve responses completed by others to ensure quality and continuity of responses going to Premier Customers.
• Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
• Report on status of initiatives to all levels in the organization.
• Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve as a point of escalation.
• Contribute to and achieve business and departmental goals and objectives.
• Deliver processes and services consistently and accurately.

About You

You’re a fit for the role if your background includes:

• Holds or is able to attain industry-related certifications such as: GSEC, CISSP, CISA, CISM, ITILS
• Strong experience in GRC - Governance Risk and Compliance, IT Audits, Third Party risk management, IT Compliance, ITGC - IT General Controls / Cybersecurity, IT Security, Security, Sales, Managerial Expertise, Written and Verbal Communication Skills, Trust
• Broad understanding of Information Security concepts, both technical and compliance.
• Ability to identify security and business risks effectively to lead customer engagements.
• Excellent customer management skills and experience engaging with customers on security compliance topics and serving to meet customer objectives.
• Possess' strong verbal & written communication skills.
• Ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
• Able to effectively interact with both technical and business stakeholders.
• Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus.
• Strong critical thinking and group facilitation skills.
• Works with urgency and keen awareness of customer needs.
• Working knowledge of one or more of the following NIST, SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.
• Experience working in a customer facing role that is focused on security.
• Some experience with developing security standards and educational training.
• Experience in working in security consulting.

To apply, please upload your updated resume in English.

Location: CDMX

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.