Project Manager - Cybersecurity Services

At ProArch Cybersecurity, our customers are our lifeblood, and our service delivery revolves around enhancing our customers' businesses by providing tailored defense strategies, proactive offensive testing, and strategic risk measurement, all supported by the latest automation technology. We are dedicated to creating an innovative environment that exceeds service reliability, efficiency, and trustworthiness expectations while delighting customers along the way. We aim to predict and reduce threats intelligently, ensuring ongoing protection for our clients and leveraging their insights to offer world class "Advanced Resilience" cybersecurity protection. Internally, we prioritize efficient processes, automation, service reliability, proactive vigilance, and providing the utmost value to our clients. 

The Project Manager - Cybersecurity Services is tasked with planning, executing, and delivering cybersecurity projects. Additionally, they ensure the timely provision of managed services within a service delivery environment that focuses on Microsoft security solutions. This role ensures that cybersecurity projects are completed on time, within scope, and within budget, all while meeting the quality and security standards required by the organization and its clients. The Project Manager coordinates cross-functional teams – including cybersecurity engineers, consultants, and client stakeholders – to drive project success. While a strong understanding of cybersecurity (especially Microsoft’s security technologies) is important, this position emphasizes core project management duties: project planning, execution tracking, stakeholder management, and service delivery coordination to support our service delivery organization

Key Responsibilities

·        Project Planning & Initiation: Define project scope, objectives, and deliverables in collaboration with clients and technical leads. Develop project plans outlining timelines, tasks, and resource requirements. Ensure each project aligns with customer outcomes.

·        Project Execution & Coordination: Lead the day-to-day management of cybersecurity project delivery. Coordinate cross-functional teams (e.g. Security Consultants, Specialists, Analysts) to execute against the plan, ensuring everyone understands their tasks and deadlines. Manage project schedules, track progress, and adjust plans as necessary to account for changes or new requirements, keeping the project on track.

·        Stakeholder Management: Serve as the primary liaison for project stakeholders, including clients, internal teams, and leadership. Facilitate regular status meetings and reports to communicate progress, milestones, risks, and issues. Manage stakeholder expectations and ensure alignment between technical teams and business/client needs throughout the project lifecycle.

·        Risk Management & Compliance Coordination: Proactively identify and document project risks and issues (including security-related risks). Work with our internal team and customer stakeholders to assess and prioritize these risks. Develop and implement mitigation plans or contingency strategies to address risks.

·        Budget & Resource Management: Manage project budgets and resources to ensure efficient delivery. Track project expenditures and labor against estimates, and report on budget status. Coordinate with resource managers to secure necessary staffing (e.g. security analysts, engineers) and adjust resource plans if project scope or timelines change.

·        Service Delivery Coordination: Ensure a smooth delivery of cybersecurity services as projects transition from implementation to operational support. Work closely with the service delivery and operations teams to hand over completed solutions, making sure that all documentation, training, and support processes are in place. Verify that delivered security solutions (for example, Microsoft 365 security implementations, Azure Sentinel deployments, etc.) meet the agreed-upon service levels and client expectations.

·        Quality Assurance: Uphold quality standards for project deliverables. Coordinate testing and validation of cybersecurity solutions in partnership with technical leads – for instance, confirming that security configurations or controls are implemented as designed. Address any quality issues by facilitating reviews or audits by subject matter experts, rather than deep technical troubleshooting by the Project Manager.

·        Change Control: Manage project scope and changes through change control processes. When new security requirements or technical changes arise, evaluate their impact on timeline and budget, obtain necessary approvals, and communicate changes to all stakeholders.

·        Documentation & Reporting: Maintain thorough project documentation including work plans, risk logs, decision registers, and status reports. Provide clear and concise reports on project progress, key metrics, and post-project results to both internal stakeholders and clients.

·        Continuous Improvement: After project completion, lead or participate in post-project reviews/retrospectives. Identify lessons learned and best practices specific to delivering cybersecurity services. Work on improving project management processes and templates for future security projects, contributing to the overall maturity of the cybersecurity service delivery practice.

Requirements

·        Education: Bachelor’s / Master's degree in Information Technology, Cybersecurity, Business Administration, or a related field. Master’s degree preferred. 

·        Experience: Minimum of 5+ years of project management experience. Experience with agile as well as waterfall and other project management methodologies. 

·        Certifications: ITIL, PMP/Prince 2, Lean Six Sigma, PgMP, CISM, CISSP, or relevant certifications are highly desirable. 

·        Cybersecurity Domain Knowledge: Familiarity with core cybersecurity concepts and practices. Experience in projects involving Microsoft cybersecurity solutions (such as Microsoft 365 security suite, Entra ID, Microsoft Defender, Azure Sentinel, or similar) is an advantage. While hands-on technical skills are not the primary focus, the Project Manager should be comfortable discussing security topics and understanding technical team inputs at a high level.

·        Communication & Stakeholder Engagement: Excellent communication skills, both written and verbal. Demonstrated experience in managing stakeholder relationships and expectations, ideally including client-facing project management. Ability to translate technical information into business terms and ensure mutual understanding among technical teams and non-technical stakeholders.

·        Organizational Skills: Exceptional organizational and time management abilities, self-starter. Capable of juggling multiple priorities and projects in a fast-paced, service-driven environment. Detail-oriented in tracking tasks, issues, and project details, ensuring nothing falls through the cracks.

·        Problem Solving & Risk Management: Strong analytical and problem-solving skills. Adept at identifying potential obstacles or risks early and facilitating collaborative solutions. Experience with risk management techniques and the ability to drive issue resolution by engaging the right resources.

·        Team Collaboration: A team player who can lead by influence. Experience coordinating cross-functional teams and encouraging a cooperative working atmosphere. Ability to work with remote or distributed teams, including vendors or third-party service providers, to achieve project objectives.

·        Adaptability: Flexibility to adapt to changing project requirements or shifts in client priorities. Comfortable working within agile, waterfall, or hybrid delivery models as required by the project.

·        Service Delivery Mindset: Prior exposure to a service delivery or managed services environment is beneficial. Understanding of service level agreements (SLAs) and operational handover processes (e.g., following ITIL practices) is a plus. Commitment to delivering value and positive outcomes for clients as well as internal stakeholders. 

How Your Success Will Be Measured 

·        Project Success: Completion of projects on time, within budget, and to the satisfaction of stakeholders.

·        Client Satisfaction: Positive feedback from clients regarding the delivery and outcomes of security services. 

·        Innovation: Successful identification and implementation of innovative solutions and process improvements. Provide these through demonstrable improvements in processes and methodologies based on feedback and performance metrics. 

·        Risk Mitigation: Maintain, communicate and keep updated and active risk register of individual and project portfolio risks and mitigation strategies and communicate that with stakeholders and needed. 

·        Strategic Alignment: Alignment of Cybersecurity projects with organizational goals and strategic objectives. 

Benefits

• Work with a talented, collaborative team passionate about cybersecurity.
• Opportunity to make a real impact in improving our organization's and client's security posture.
• Opportunities to learn and expand your skill set.
• Competitive salary and benefits package.
• Access to ongoing training and professional development.
• Other benefits, such as remote work, flexible hours, etc.