Sr Manager, Risk & Compliance Oversight

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal Ads, Risk & Controls Sr Manager

Job Description:

What you need to know about the role

As a Business Risk & Controls Senior Manager for the Consumer Group, you will directly support the exciting, new PayPal Ads business by developing, managing and executing day-to-day first line risk management program activities to ensure the delivery of great customer and merchant experiences and regulatory compliance.

Key responsibilities include, but are not limited to, creating the risk and control framework including process, risk and control documentation and creating risk-based controls monitoring and testing plans. In addition, you will be responsible for ensuring timely root cause analysis, management and resolution of issues that occur; timely completion of required Product Change Review takes for new product and feature launches and enhancements; oversight of third-party risk management; and ensuring timely response to internal and external audit and exam requests.

What you need to know about the role

As a Business Risk & Controls Senior Manager for the Consumer Group, you will directly support the exciting, new PayPal Ads business by developing, managing and executing day-to-day first line risk management program activities to ensure the delivery of great customer and merchant experiences and regulatory compliance.

Key responsibilities include, but are not limited to, creating the risk and control framework including process, risk and control documentation and creating risk-based controls monitoring and testing plans. In addition, you will be responsible for ensuring timely root cause analysis, management and resolution of issues that occur; timely completion of required Product Change Review takes for new product and feature launches and enhancements; oversight of third-party risk management; and ensuring timely response to internal and external audit and exam requests.

Your way to impact

This role will be a vital member of the Consumer Group Business Risk and Controls team with responsibility for providing risk and control management expertise to support the successful growth and expansion of the new PayPal Ads business. You will have end to end, first line risk and control program responsibility and will create, execute and maintain all risk management programs and processes to ensure operational excellence and appropriate levels of risk mitigation.

To do this, you will:

• Use your risk management expertise to work closely with business leaders and product managers to identify and mitigate risks
• Create and execute plans to build an effective risk management foundation and framework
• Build strong relationships and proactively collaborate with a cross functional team that will include product managers, project managers, engineers, analytics, second line of defense partners, compliance, audit, and legal.
• Support growth initiatives by developing recommendations for achieving the right risk/reward tradeoff within project timelines
• Develop and launch control monitoring and testing plans leveraging automation where possible
• Efficiently manage issues that arise to ensure prompt customer remediation and on-time resolution
• Provide leadership level risk program status updates, roadmaps, and transparency to known or potential risks.

Your day-to-day

General Responsibilities:

• Enable the business by ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Anticipate business needs and proactively identify opportunities to improve and strengthen the control environment.
• Leverage enterprise Risk Management tools (ServiceNow, Sphere, etc.) to create documentation that enables strong risk management.  
• Create key risk indicators from which to derive insights for the Ads business.

Risk Program Development & Management:

• Issues and Incident Resolution: Collaborate with partners to determine root cause and impacts, drive issue resolution and remediation, and develop controls. Communicate and collaborate with other BRCLs and business owners to assign and agree ownership of issues originating from outside of Consumer organization, ensuring adequate resources are in place to manage Consumer impacts.
• Risk Assessment: Perform and refresh risk assessment including risk identification, documentation, and control evaluation. Translate control deficiencies into mitigation plans and provide recommendations for enhancement. Identify critical areas to monitor and escalate issues and findings to appropriate stakeholders coming out of the process.
• New Product Reviews: Plan and execute new product reviews to identify risks and controls, while enabling the business to move quickly.
• Risk & Control Framework Development: Define, manage, and execute on
• Business Continuity Management: Develop and ensure testing of Business Continuity Plans and Business Impact Assessments
• Audit & Exam Management: Respond to Internal and External Audit and Testing Engagements (e.g., Second Line of Defense reviews, and Regulatory Examinations)
• Monitoring & Testing: Create monitoring and testing plans for controls to ensure they are operating as expected.
• Management Reporting & Awareness: Track progress and provide timely updates and escalate blockers and timeline concerns to management. Provide assertions on risk exposure and articulate and present escalated risks to management. Assist in advising senior management on the status of their risk environment related to risk identification and control weaknesses.

Additional Job Description:

What do you need to bring

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

• Leadership: Effective cross-functional leader who is highly collaborative and can cultivate practical solutions to achieve desired goals.
• Communication: Strong team player with excellent verbal and written communication skills. Ability to drive productive discussions with internal and external stakeholders to develop and execute action plans.
• Problem-Solving & Attention to Detail: Ability to deep-dive processes and problem statements to identify risks and root cause and to partner with the business to mitigate risks and create solutions with the customer and business goals in mind.
• Technical Capabilities: Highly proficient in Microsoft Office, comfortable learning new systems and processes.
• Education: Bachelor’s degree; intellectually curious with an ability to learn new systems, products, and processes quickly. Professional certifications such as CPA, CIA, CISA, CFE, etc. are a plus.
• 8-10 years of relevant experience in the areas of Audit, Internal Control, Operational Risk, Compliance, or similar with direct experience managing risks, controls, and/or compliance requirements.
• Experience with information security, data privacy and data privacy related operations.
• Experience working in a rapid growth environment in financial services, payments or technology companies is a plus.
• Proven ability to work cross functionally and adapt to change.
• Proven to prioritize workload and ensure deadlines are consistently met.
• Self-starter who demonstrates independence, initiative, and follow-through.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$99300 to $216040

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.