Customer Success Manager

At ZeroFox, we empower organizations to stay ahead of digital threats by delivering comprehensive external cybersecurity solutions. We are looking for a dedicated Customer Success Manager (CSM) to join our team and drive value for our customers, ensuring they maximize their investment in ZeroFox products and services.

Role Overview

The Customer Success Manager will be responsible for building strong relationships with our customers, understanding their goals and challenges, and ensuring they receive the necessary support to achieve success. The CSM will act as a trusted advisor, providing guidance on best practices, onboarding, and ongoing engagement strategies to foster customer loyalty and satisfaction.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring proactive communication and support.
• Conduct regular check-ins and business reviews to assess customer health and identify opportunities for growth.
• Provide onboarding assistance to new customers, ensuring a seamless implementation of ZeroFox solutions.
• Work closely with customers to establish success metrics and evaluate progress towards their goals.
• Advocate for customer needs and feedback to internal teams, helping to inform product development and enhancements.
• Identify upsell and cross-sell opportunities that align with customer objectives.
• Develop and deliver training sessions and resources to empower customers in utilizing ZeroFox solutions effectively.
• Utilize customer success software and analytics to track engagement and report on key performance indicators.

Requirements

• 3+ years of experience in Customer Success, Account Management, or related fields, preferably in a SaaS environment.
• Strong understanding of customer success principles and best practices.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to analyze data to identify trends, insights, and improvement opportunities.
• Experience with customer relationship management (CRM) tools, such as Salesforce or Zendesk.
• Technical aptitude to understand and explain cybersecurity solutions and services.
• Proven ability to manage multiple accounts and priorities simultaneously.
• Experience in cybersecurity is a plus.

Preferred Qualifications

• Familiarity with data analytics, dashboards, and reporting.
• Bachelor’s degree in a relevant field.
• Certifications such as CISSP, CISA, or Security+ are a plus.
• Proactive problem-solving and conflict resolution skills.
• A passion for technology and staying current with industry trends.

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off 
• Comprehensive health benefits & 401(k) plan
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
• Total annual compensation range $70,000-90,000

About ZeroFox

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or dome