ServiceNow CMDB Engineer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Systems Engineering

Job Qualifications:

Skills:

CMDB, Configuration Management Database (CMDB), ServiceNow Platform

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is looking for a mid-level CMDB ServiceNow Engineer with a focus on their Configuration Management Database (CMDB) expertise, they will be responsible for assisting in the design, implementation, and maintenance of a ServiceNow CMDB solution. Ensuring data accuracy, integrity, and optimal performance. It will be a collaborative role with cross-functional teams to support IT Service Management (ITSM) processes and enhance ServiceNow capabilities across the enterprise. This is onsite role for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities:

• Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, Design, configure, and maintain the ServiceNow CMDB, ensuring data quality, consistency, and accuracy.

• Collaborate with IT and business teams to understand requirements and translate them into effective CMDB solutions.

• Develop and implement ServiceNow Discovery and Service Mapping processes to enhance asset visibility and data integrity.

• Establish and enforce CMDB governance policies, procedures, and best practices.

• Troubleshoot and resolve issues related to CMDB, Discovery, and associated ServiceNow modules.

• Develop and maintain technical documentation and knowledge base articles.

• Collaborate on ServiceNow platform upgrades, patches, and performance optimization.

• Assist in integrating CMDB with other ITSM processes like Incident, Problem, and Change Management.

• Provide training and support to internal teams on CMDB usage and best practices.

Additional Responsibilities:

• 3-5 years of hands-on ServiceNow development and administration experience.

• Strong expertise in ServiceNow CMDB, Discovery, and Service Mapping.

• Experience with ITSM processes and their integration with CMDB.

• Proficient in JavaScript, Glide API, and ServiceNow scripting.

• Understanding of IT infrastructure components (servers, networks, databases, etc.).

• Familiarity with data modeling, normalization, and data integrity concepts.

• Excellent problem-solving and analytical skills.

• Strong communication and collaboration abilities.

Desired:

• Linux server administration experience

• Familiar with MariaDB best practices and administration

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – CMDB.

• Experience with integrations using REST/SOAP APIs.

• Knowledge of ITIL v4 principles and practices.

• Familiarity with additional ServiceNow modules (ITOM, ITAM, SPM, ATF, etc.).

Education and Certifications:

• Bachelor’s Degree with a focus in computer science, information systems, and/ or 3 years of relevant experience

• Possess 1-3 years' experience as ServiceNow Systems Engineer

• Desired - ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer

• ITIL v4 Foundation Certification

• Applicable DoD 8140 or DoD 8570 Certification

Clearance Requirement:

• Must have an active Secret clearance with eligibility for TS/SCI. ( If you do not have an active DoD Secret clearance, please do not apply!)

​WHAT GDIT CAN OFFER YOU:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology and the ability to make a real impact on the world around you.

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans