Senior Cloud Support Engineer

Clarity Innovations is a trusted national security partner, dedicated to safeguarding our nation’s interests and delivering innovative solutions that empower the Intelligence Community (IC) and Department of Defense (DoD) to transform data into actionable intelligence, ensuring mission success in an evolving world.

Our mission-first software and data engineering platform modernizes data operations, utilizing advanced workflows, CI/CD, and secure DevSecOps practices. We focus on challenges in Information Warfare, Cyber Operations, Operational Security, and Data Structuring, enabling end-to-end solutions that drive operational impact.

We are committed to delivering cutting-edge tools and capabilities that address the most complex national security challenges, empowering our partners to stay ahead of emerging threats and ensuring the success of their critical missions. At Clarity, we are people-focused and set on being a destination employer for top talent, offering an environment where innovation thrives, careers grow, and individuals are valued. Join us as we continue to lead innovation and tackle the most pressing challenges in national security.

Cloud Support Engineer 

Role

Clarity’s Cloud Support Engineers provide critical systems and integration services for Clarity infrastructure. You will maintain various resources for multiple business and software development teams by implementing security controls, maintaining and configuring systems, and providing operational support for Clarity employees. You will also provide leadership in assigned technical areas, while working in conjunction with other team members to enhance and support Clarity systems and services.

Work you'll do

• Provide support across all channels, including chat, email, phone, video, in-person and remote.
• Troubleshoot across Clarity IT resources, applications, and various operating systems, including Windows, Linux, Mac OS and mobile platforms.
• Analyze system performance and resources and implement solutions to enhance performance, correct problems and ensure systems are operating properly.
• Identify, document, and recommend appropriate changes to improve infrastructure performance and reliability.
• Analyze potential threats to end user devices  and take appropriate action to prevent and remediate them.
• Collaborate and share knowledge across the team with IT System Engineers.
• Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience.

Required Qualifications

• Must be able to obtain and maintain a SECRET security clearance (note, only US Citizens are eligible for security clearances)
• Adhere to strict information system security guidelines
• Customer service, client facing, and/or help desk experience
• Ability to assist with writing policies and procedures, security compliance guidelines, infrastructure guides, and provide input for training modules
• Understanding of containerization & orchestration
• Beginner-Level knowledge of Linux (Ubuntu, Debian, CentOS, RedHat)
• Beginner-Level knowledge of Microsoft (Windows, LDAP, Server 2016, 2019)
• Familiarity of hypervisors (VirtualBox, VMware Workstation)
• Beginner-Level knowledge of storage concepts and technologies
• Continuous learner, both able and willing to quickly learn new technology and software.
• Ability to work with minimal supervision, while regularly collaborating with team members.
• Create and maintain user and computer accounts and modify permissions and access
• Make recommendations to purchase hardware, software, system components
• Work experience, including deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
• Ability to interact, meet, discuss, document, and troubleshoot with vendors; evaluate vendor products and services
• Effective organizational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills.
• Communicate effectively at all levels of the organization, in a written and oral format

Preferred Qualifications

• Experience with task tracking software such as Jira.
• Experience with the creation and deployment of system images in an enterprise environment
• Experience with security compliance guidelines such as NIST and CMMC
• Experience with Windows server & client, Windows Server architecture & management, Windows domain architecture, Windows Group Policy, Windows Active Directory, LDAP
• Experience with K8’s, Docker, or Podman

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.