Head of Information Security Service Delivery

Overview:
The Head of Information Security Service Delivery will be based on a hybrid basis from our stunning city centre office in London, or our equally stunning office in central Leeds.  
Reporting to the Chief Information Security Officer, you will lead a team of talented technical experts to provide IT Service Management of all security tools and services globally for MUFG Pension & Market Services.
You will need strong leadership skills with a strategic mindset and vision, in addition to deep knowledge of information security best practices to enable you to deliver excellent IT service management, triaging problems, managing SLA’s in response to tickets, defining a list of services and managing incidents related to Information Security Service Delivery.
You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services.  You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries.  There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.

Benefits:
26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year
Health, wellbeing and lifestyle rewards that can be tailored to support you and your family.  Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme
Appreciate programme: Employee recognition programme
Company Pension Scheme
Medical insurance
Life Assurance
Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave

What you need:
As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too.  You will need:
•    Demonstrable leadership experience with an ability to manage and motivate teams and peers to get the right outcome for the organisation
•    A minimum of 5+ years of InfoSec experience, with a focus on service delivery and operations, in addition to knowledge of enterprise risk frameworks and best practice risk management processes
•    Excellent verbal and written communication skills with an ability to engage, influence and persuade stakeholders at all levels of the organisation, describing complex issues and actions clearly and concisely
•    A strong understanding of the ITIL framework and its application in information security management, in addition to a thorough understanding of information security operations and governance concepts and current best practices, techniques, processes and technologies
•    Excellent decision-making skills with the ability to consider the needs of the situation, priorities, constraints and the availability of necessary information 
•    A sound knowledge of security best practice controls and control frameworks, with a proven track record of developing and implementing effective security strategies and operational processes and working with control frameworks e.g. ISO27001, NIST, CPS234, COBIT
•    Demonstrable problem-solving and strategic thinking skills, with the energy, drive, desire and resilience to operate in a challenging environment
•    An ability to work in high pressure situations and follow processes and procedures with accuracy, ensuring attention to detail
•    Organisational awareness with an understanding of the hierarchy and culture of both your own and customer organisations, with an ability to identify the decision-makes and influencers 
•    An ability to examine complex security problems and identify key risks, issues, trends and patterns

Nice to have:
•    Exposure to large financial service organisations and an understanding of the risks of such an environment would be advantageous 
•    Relevant certifications, such as CISSP, CISM, ITIL Foundation, are highly desirable

Day to Day, you will:
•    Develop and implement a comprehensive information security service delivery strategy, aligning it with organisational goals and ITIL best practices
•    Lead and manage the Information Security Service Delivery team, ensuring an effective delivery of security services and support in accordance with ITIL frameworks
•    Monitor and assess security threats and vulnerabilities, implementing proactive measures to mitigate risks
•    Oversee incident management for your services, including recovery plans, ensuring a timely and effective resolution of all security incidents and managing incident and problem management processes
•    Act as an interface between Information Security and the Business from an IT Service Management perspective
•    Develop and own a service catalogue for Information Security team engagement from the wider business
•    Act as IT Service Manager for all services owned by the Information Security team and ensure consistent delivery of SLA’s
•    Develop, lead and maintain a high-performing, motivated team, which will include development, coaching, talent management and succession planning
•    Be a key member of the wider Technology leadership team, actively growing a high-performing culture across the business and role modelling the MPMS values
•    Provide regular reports to the senior team on the status of information security initiatives, including service performance metrics
•    Drive continual service improvement initiatives to enhance the efficiency and effectiveness of information security services
•    Develop and manager service level agreements and key performance indicators to measure service delivery effectiveness

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
 

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.